I would be willing to try that if they would ship the damn thermal module to EU...
Maybe there are also other reasons than ITAR limitations?
EUR-Lex Access to European Union lawIn the case of our country when normal person not company fill such complain form, than wait I'm not sure 30 days I guess, than if the problem is not resolved and make lawsuit in the court than when unsolved and not repaired issue was found within
6 months than in the case of court lawsuit manufacturer have to proove that there is no issue at all, while after 6 moonths customer have to proove it which in the case of modern technology it can extremelly difficult and probably one had to pay for expert in this area.
I didn't gone througth court with such issues, but in many cases one email and official letter is fine, while company lawyers knows that one can make lawsuit vs them if they dismiss official document (not email).
So, talki that something will be done sometime by Seek Thermal maybe also simply game for time... to pass this 6 month pwriod-but ok I'm not a lawyer so in the case of broken thermal device maybe layers offize could help in US...
There is also another issue with Seek Thermal-for me is not acceptable there is no even end user manual available, which as I know is required in EU - I'm not usr ehot it looks like in US, so maybe if someone destroyed this device becouse of tried somehow "tune" this device to avoid this gradient, maybe there is a chance even without any lawsuits that will get his money back, because of there is NO SEEK THERMAL USER MANUAL available