Two Flir E4's stopped communicating and charging via the USB

[g137556s]

I have 2 E4's (Upgraded), one for me and one for my son.  Yesterday, my son stated that his E4 would not charge.  So I gave him my battery pack sohe could use it.  Then, he told me that he could not communicate with his e4 from the laptop he was using. SO I plugged mine in.  I received an error message from the laptop stating something about the driver.  Then noticed that MY E4 was not charging.  Now, neither E4's will charge or communicate with anything via USB.  I have tried different cables, computers, etc.  Rebooted everything.  Still nothing.  Any ideas?  Any help would be greatly appreciated because I know that if I send them back to Flir, it will cost a lot for repair, regardless how simple the problem.

Thanks in advance!

[encryptededdy]

Have you tried a USB wall charger?

[Bud]

E4 works poorly with computer USB charging, use the wall charger that came with the camera.

[g137556s]

Yes, I tried several wall chargers, three different computers as well.  Looks like the usb interface is down.  Will not charge or communicate on either E4. 

[Bud]

 So you use the supplied wall charger, do you see battery charge level going to full charge? If so, then you connect the camera to a computer with Flir software installed, what happens? What exact error you get?

[g137556s]

No, unfortunately it will not charge or communicate via USB.  I can charge the battery in the desktop charger, but nothing via USB
 

[Fraser]

Unusual that two cameras should fail. I would normally suspect the micro USB cable first and then the cameras micro USB connector.

It is possible to damage a micro USB socket if a damaged plug is pushed into it. Have a close look at the sockets on the cameras to see if anything looks out of place.

There is also the possibility of socket to PCB connection failure as is common on mobile phones. Sadly mechanical failure is often considered to be user abuse and so a chargeable repair.

Fraser

[g137556s]

I took one apart hoping to find a blown component ot loose connector.  But everything appeared correct.  So I put it back together and sent it in to Flir.  I will wait and see what they say.  I am pretty certain that it will be the standard $700 to fix it since most all of the electronics are on the main board.