can someone give me help with this problem
my camera is a flir E4 with resolution 320 x 240 msx by mistake update to version 3.16 where I thought it was going to have some improvement where it was not like that the images were all pixelated and in poor quality I contacted the technical support of flir attended me one such Daniel Cuervo where I hurt the camera more than I was. I entered by team viewers and did the procedure and now my camera is completely in bootloader mode when you connect to the computer an ASCO unit with 23 mb comes out.
There is some solution for this problem since in Brazil or the USA they want to fix it after doing the damage.
I have not been able to work for 2 weeks this was my job and now I have no way to support my family since I depended on the camera to work
I wasn't able to find solution to this forum related to this issues,
so here's what i did.
I have Flir E4, version 2.0 with firmware 3.16, after liberation and successfully hacked the menu and resolution, including the modification of popup message (in respect to the author not to remove it). i tried to play and installed old firmware, and ended up with the same issues as per the above message, where there's no access to RNDIS and the USB is ASCO with two text error message. and only flir logo appears on the unit.
Procedures:
1. Turn on the Flir E4
2. Once the Flir logo appears, keep pressing and releasing the power button several times within one or two second, just enough not to shut down or close the unit. this will force the bootloader to response, either to goes through or shut down. (on some other flir unit you have to press the back button within 10 seconds)
3. Flir E4 may or may not load all the configured file, but you will have access to either RNDIS or normal USB MSD mode.
4. Don't close or power off the unit until you load the the necessary files
5. if it is in MSD mode rename the correct and latest firmware with autoload.fif and save the files into the root directory of the camera's storage including eFLIRInstall.exe, or install it directly using Flir install
6. If it is in RNDIS mode you can use total commander. filezilla or Win Ce to return back the original file.
This works for me and i did it twice, but there's no guarantee that it will works for you.
hope this can contribute something.