@ tautech
Thank you!
i just upgrade my SDG805, does Siglent only release new FW in their website? any emails?
If I look my last 4 years cooperation with Siglent.
In history, there was no email information about new FW's.
FW updates need ask from Siglent. (also there was not public download)
After then this situation have changed better and better, lot of better if look what it have been in history. Still not enough if look future.
Time ago Siglent started public download center and today it works quite well but also this need some develop to be better, specially FW and software changelog need be more accurate.
Siglent have also started email notifications to counterparts/distributors least about important updates. Also with mandatory updates they may recommend and ask we inform directly to our customers.
Example last SDG800 series one update was in this category and Siglent send email information about this mandatory update.
Immediately after I get this message from Siglent I search who all have purchased SDG800 series from me and send email notification to every customer directly. I do not know how other sellers do.
Overall it can say that after sales customer care need develop better and better. Not only Siglent but also distributors need develop. This also may differentiate class A sellers and class C sellers. It may be also important part of product reputation.
Siglent need continuously develop themselves, and it can see they do, but it is not at all enough.
Sellers/distributors need also develop themselves. This is important part of devices overall quality. Overall quality is much more than device itself quality in carton out from factory door.
Good after sales (and pre sales) customer care is important for manufacturer reputation and brand. Equipments quality need develop, software (including FW) quality need develop, all area in customer care need develop. Also warranty fail repair or change services need develop, also repair services for user made fails need develop, spare parts distribution need develop.
Also, if go more forward, there need develop distributors and repair services product training. This Siglent journey is only just at the beginning of the way from class C to class B and lets hope that least direction is to higher class. It is fully possible. The road is long rocky and sometimes trees fall road. But journey continue... we want do it better, we can do it better, we do it better.
(edited clearer)