Incidently just rewatched Dave's video on the 3478A and from 10:30 on he talks about the battery backed RAM and if you disconnect the battery or short it out you will lose the calibration constants and will then need to spend more money then you paid for the meter to get it traceable calibrated once again. So in his view, having a meter calibrated does indeed involve having adjustments made to the meter to return it to the design specifications again and not just verifying and noting any drift that the user should take into account when using said meter. So Dave and I both share the view that calibration is not a case of checking against references and recording the differences, but actually includes making the necessary adjustments to make the meter reflect the references applied to it.
Dave’s wrong then. The formal definitions are:
Calibration - documentation of a comparison to a standard or calibrator.
Adjustment - adjustment of the device to match a standard within the device specifications.
Watch what happens if you send a device to a decent cal lab and ask for a calibration only. You’ll get a bit of paper back with “FAIL” on anything wrong and a quote for an adjustment stapled to the back
Well, while not wanting to stir up a hornets nest again about calibration services, but you will remember that when I lost my data on my 3478A due to the piece of solder I was using, touched the chassis while soldering in the new battery. I contacted RS about having a calibration carried out to restore it, they gave me a price for the job, and it was dispatched. After many emails back and forth after they failed to return it to me as promised within so many days, they said that they were having trouble in getting it to retain any corrections they made to it and eventually returned it to me and refunded the fee? Also, as you will remember I managed by reading the manual, to calibrate myself in the end without any problems and used it for well over a year before parted company with it.
Plus of course the unit itself has a switch on the front panel that has to be engaged in order to carry out a calibration, called "Cal Enable"? If it was just simply checking it against known standards then there is no need for that switch at all.
I also contacted many calibration labs and all of them said they were unable to carry out the calibration on that particular meter, before RS said that they could do it? If calibration is just testing against known values and the results being recorded and the data sheet returned along with the meter so the user is aware of the inaccuracies of the meter, why could they not do that? That is really what all the manufacturers call either a performance check, or a calibration check in their service manuals and this is done with the meter in normal mode by feeding it with known values and recording the indicated results for each known value. In order to adjust the readings, you have to enable the "calibration mode" of the meter which most bench meters have a switch and indicator on their front panels, or rear panels and the service manuals also refer to this as "calibration" and once again the same known values as used and defined in the check mode, are fed to the device and then the displayed results can be adjusted and adjustments saved to either volatile RAM or EPROM which ever the meter is equipped with. This to me and the manufacturers is "calibration" anything else is purely checking or performance testing and no adjustment is possible in that mode.
I can't help but think that if you send a meter for calibration and they do as you said, send it back with FAIL against parts that were not correct and a quote to rectify it, that to my mind is totally wrong. If you had requested a calibration check only, then I'd agree with the quote for repairs/adjustment because it would mean that the lab and engineers having to handle the meter twice. But if you had sent them the meter and asked for a "calibration" then that should be the check and adjustment, as the check has to be done in order to see if adjustment is required. In that case if they returned the meter and it FAILed against certain ranges and a quote, then that to me would indicate that the meter requires parts to be replaced because the corrective adjustments could not bring that range back to tolerances.