I think that in his experience using UPS International is rather akin to using the South African Post Office, where one parcel in four will go missing in transit, there will be a three to nine month delay in delivery, your tracking will say "in process" for months at a time ( when it actually is working at all), and the delivery will be accompanied by a "service charge", if they decide to actually deliver the notice that your parcel, which you have been waiting patiently for, has arrived at the destination post office. Said office might actually be close to you, or at least under a hour drive, but the hours are as follows:
Mon- Thurs 08H30 to 16H00, closed from 11H00 to 14H00 for lunch
Wednesday opening at 09H30 due to staff training
Friday 08H30 to 15H30, closed from 10H30 to 14H30 for lunch
Saturday 09H00 to 11H00
Sunday and public holidays closed
If you do get there, and wait in the line for the one teller that is actually present, and who takes at least 20 minutes per transaction, even for a postage stamp, while there are another 11 stations with staff at the computers, all with the "closed" sign up. As you get to the front, the teller will close, leaving you in the line for at least an hour, providing it is not lunch, tea, or break time. Then you get your parcel, and remember you have to pay cash, no credit card, debit card, cheque or other fancy form of payment, though they do accept postal orders as valid payment, but will not give change.