Well that wasted a good portion of my day but their computer is fixed. Some nasty malware. And who is this person you ask? Would you believe the batshit crazy redhead. It's been nearly 20 years since we were together and suddenly she decided one day the grass was greener with an Army vet/biker dude. She took off with him and he messed her over big time. About 15 years ago we somehow reconnected but strictly on a friend basis. Absolutely nothing more than friends. Her biker dude screwed her over emotionally as well as I suspect physically giving her the herp...although she won't admit it. I wouldn't touch that with a 10 foot pole. So every once in a while we chat and I've become her computer guru, but that's about it. And that's fine with me.
Edit...Yes, this is one of those "inconvenient" females.
Can’t be as bad as my mother in law. Sold my father in law a nice T440 frankenpad like mine. Mother in law doesn’t like it because it’s black and boring and she’s a control freak. So she made him go to currys with a £250 budget to get something a little more shiny. So only thing they have is a shitty HP netbook that’s metallic blue. Gets it home and he’s almost in tears at the turd he was forced to buy. Thinkpad went to my nephew who probably used it to run a crack ring. But you know phone up bd139 and see what he can do. “Why the fuck did you buy that?” “She made me do it”. “Stand up to the woman dammit”. “I’m getting old and don’t want the hassle”. So I look at it and there’s nothing I can polish on the turd to make it better. Literally it has a 32gb SSD soldered to the board and an SD card hole. She then blames him for buying it.
His face just suddenly changes. If you’ve seen the film “equilibrium” (good film) when Christian Bale goes into murder mode, same expression. Fucking laptop goes flying across the room disintegrating when it hits the wall. Next time he comes back he’s got a new thinkpad which all he does is watch anime warez on and she’s not talking to him
And that’s how you handle IT issues. And yes she was a redhead.