I don't hate Apple at all, but there's no smoke without fire so they say, but let's take Rossmann out of the equation here is another video without an axe to grind as there is no service on offer from Linus Tech Tips.
[Rant mode: on] Please, "no smoke without fire"? Never heard of a smoke machine, an e-cigarette? Sorry, but that's a trite phrase that always annoys me and suggests that the speaker hasn't thought it through and is relying on a folksy truism in lieu of a substantive argument. [Rant mode: off]
I could just as easily use anecdote in place of evidence and point out that this is being typed on a 2006 Mac Pro, with a couple of 2006 Mac Cinema displays on it, on an older version of OS X which is still getting security patches. Twelve years old and still working fine. The flaw in that argument might well be survivor bias, but experience with older Mac kit tell me that's probably not the case.
Any company with as many customers as Apple has is going to fall short from time to time, in an imperfect world it's statistically inevitable. Apple has its faults, as does any massive monolithic corporation but my experience has been that they are no systematically worse, from their customer's point of view, than any other similarly sized corporation and are probably better than the majority of them. For some reason Apple seem to attract both detractors and supporters who hold almost religious positions for or against them.
One fault they
do have is that Apple, as a corporation, is wildly intolerant of criticism; just ask any journalist who has got on their wrong side and suddenly finds that Apple's press office just won't talk to them at all any more, like some sulking child.