:: updated :: note on refund process / new scam? (case close/gg refunding)

[3roomlab]

as above, just a phone based radiation detector ... DOA

just want to know if anybody else had bad luck :/      

update :

today they try to offer a DHL pickup

(see last post)

[nctnico]

The big question is: how did they handle it? Did you get a new one?

[Bud]

So was it Ukraine or was it Russia ? With Ukraine jumping and screaming and trying disassociate herself from Russia it is either or, not both.

And by the way it is OK you folks in Asia tasting your own medicine in terms of delivery time. I wait 6 (six) weeks for anything to be delivered to Canada from China. It is only 10 days since they sent you a replacement and you already boiling. How about allowing 4 more weeks for delivery and then I will be with you they may be fraudsters. I send stuff to the US just across the border and it takes anywhere from 10 to 40 days. Go figure.

[Rinatka7]

Can you provide to me a tracking number, i can try track it in Russian postal service.
I am agree with Bud, usually its take 25-30 day to arrive from China to Russia, same from US.

[Bud]

it is different if the item is INSIDE a BOX with an actual promised tracking ID getting moved INTO a truck trying to reach you WITH a trackable ID and it gets stuck in the snow roads going into canada OK ? THAT is why you wait 6 weeks

you should enjoy the snow, no snow over here, and we wish we have some

You got it. Yes we have to use snowmobiles and skis throughout the summer to go and pull delivery trucks from the snow all the time so we can have our lovely Chinese made 'stuff' faster. Same thing over there in Russia, they just cannot get it to you trying to escape from the bears and drive through matroshkas and balalaykas piling on the roads. So you need to understand the pain  and be patient.

[Rasz]

restart PAYPAL refudn claim AGAIN, after they cancelled it.

I dont know if its the language barrier, your anger, or bullshit, but your story doesnt check out

1 you didnt even link shop/ebay seller, so no idea who you are talking about. Your post is basically "some russians/ukraininans stole something from me ergo whole country is evul!11"
2 seller CANT cancel paypal dispute/claim

[belasajgo]

I also have some Ecotest radiation detectors (without Bluetooth). I had no problems with the detectors or with the Ecotest company until now. Did you install the app for the detector?

The tracking number they provide is a tracking number from Ukraine, so in the first few days (probably one week) you can check it only on the website of the ukrainian post service. After it leaves Ukraine, it is not trackable for a few days, until it arrives to the postal service of your country (Singapore probably). After that you can track it on the website of the postal service from your country.

I live in Romania which has a direct border to Ukraine. But non-express shipments from Ukraine arrive only after 3-4 weeks. This is also because of the customs clearance process.

It is normal for the shipment to arrive after a few weeks from Ukraine, so be patient...

[Alexei.Polkhanov]

I ordered tons of NOS and used "military" RF stuff, Gunn diodes, TWT tubes, precision capacitors, Geiger tubes, new stuff like Pockels cell drivers, GSM extender and other junk of all sorts from Russia - never had any problems with product itself but unfortunately, yes, delivery takes like FOREVER!!! I think DHL is the most common courier company in that region but they are expensive. They have lots of very nice, competitive products to sell but state-owned postal service is killing them.

[Alexei.Polkhanov]

Probably you right, Bluetooth should just work.

I ordered OBDII adapter with Bluetooth for my car - when I got it and looked inside I got scared - it is sooooo poorly built, "no way it will work!" I concluded. Plugged it into my car OBD socket and 2 minutes later I was looking at messages and diagnostics on my Android device - never had any problems with it, even after I dropped it on concrete floor and then stepped on it two times it still works. Go figure   

[belasajgo]

Try connecting them to a phone with a different OS. Find a friend with an iPhone with iOS... It would not be the first time when I see a phone that connects via bluetooth to a computer and other phones and works fine, but does not work good with some bluetooth devices. It could be a software problem (from the phone OS). That's why I recommend to test the devices with other phones with a different OS (Android / iOS) or different OS versions. Then you will know for sure if the devices are DOA or it is a software problem. No doubt that the communication protocol and the bluetooth connection method used by them is not the best...

There was a similar problem years ago with the Gamma Scout (Made in Germany) geiger counters. They at Gamma Scout in Germany designed a pretty good geiger counter, but the software used for reading out the logs from the device was not really working on some Windows versions, and even if it was working, it was not working reliably. The new software they made is better.

I think this is a general problem with these special measurement devices. The engineers who design the geiger counters are good in electronics and make a good device, but then the company hires a software company to develop "the other half" of the product (the software for PC / phone), and if the software company is not that good, or if they are not paid well (to reduce production cost), the software will not be that great and this will affect the overall popularity of the product. I think this was the case with Gamma Scout.

[belasajgo]

Uh, I forgot that they have different devices for Android / iOS. But was it written on the device that it is for Android? I think it is possible that they mixed up the Android and iOS devices.

I don't know how their devices communicate via bluetooth, but I think they use no standard communication protocol. As I saw in the manual, you don't really establish a normal bluetooth connection with the device. Maybe the geiger counter is just sending data over the bluetooth frequency, and the app on the mobile phone is just "listening" to it.

[Mark_O]

i bought it specified as android, it seems when they make the hardware, it does not just handshake with any and all kinds of BT ... strange right?

No, it's not strange at all.  Though I can understand why it may seem that way to you.

go ahead and see their website, you have to buy it either as a ios version OR android

Wow.  Appalling, isn't it?  Or maybe there is something you don't know about, but go ahead and blame them.


BT is BT, and it is standardized.  But what most folks don't know is that any iOS device that supports BT does NOT allow direct access.  Every single BT device that wants to be able to connect to and exchange data over BT with an Apple iOS product not only has to go through numerous time-consuming and expensive approval hoops... it also has to have a special hardware Authentication chip built in, which provides a Security handshake, and then follow a specific, extended BT connection protocol.

None of that is necessary for Android (or any other Open BT device), but Apple is not an open platform.  Not in any way, shape, or form.  All access portals are strictly controlled.

A vendor can choose to produce an Android BT version and a separate iOS version (or just not support iOS).  Or eat the costs, and put the special Auth chip in every device, whether it ever connects to any Apple device or not.  Those choosing to produce dual-mode devices then have to accept the fact that not only does establishing the BT link with an iOS device take longer, it also slows down Android connection, while it takes time to determine that it's NOT an Apple device it's linking to.  Providing separate Android and iOS variants avoids all that.

[Mechatrommer]

why dont you take it apart, you maybe have just few metal washers stuck in there a phone radiation turns into brain nerve radiation detector. is it worth the hassle? the great app, android and ios world!

[Mechatrommer]

the device have security screws and tamper proof screw hole seals like a epoxy
they dont want people going looky looky inside ...

unless you want to return it for refund... there is no such thing.

[3roomlab]

the device have security screws and tamper proof screw hole seals like a epoxy
they dont want people going looky looky inside ...

unless you want to return it for refund... there is no such thing.

yep ... DHL-ed ... PAYPAL processed refund ... after a looooonng arduous process. which is why i think, some online sellers are using some ways to "thwart" paypal refund process ... confusing both paypal and buyer regarding item return address. which i think PAYPAL doesnt care, because it is not their scope to investigate shipping and tracking ....