OK, while we on the off-topic of Rigol support. I bought my DS2072 soon after release in 2012. Emailed the local distributor I purchased it from in October 2012 for an update.
Result , I now receive email catalogues and promotions - not firmware. grrrrr
Questions
1 Who's arse do I kiss to get the update ?
2. WTF should I have to kiss arse when if I have an agilent product I just download it ?
3 Is this the "support" we are jeopardising in this thread ?
I am really considering buying a Rigol DP832 and or and arb.
Rigol are only in there for because the initial purchase bang per buck equation makes sense. If I factor support they lose. Leaving aside the trial renewal thing, the kind of "self help" happening on EEV forums the makes up for Rigols support apathy.
Marbag, you have done such a great job supporting their stuff, beta testing and writing software we can all use, but really there is another ethical issue here too. Rigol are off loading their responsibility and cost on to people like you. I really hope you are getting something out this because they are profiting by your work.
This is only a semi-troll
I am pissed about Rigol support but am not going to pop an aneurysm