I am surely going to be unpopular but as a long time lurker of the forum I finally signed up.
OldSchoolTechCorner:Could you please define the word perjury for me?
It perjury at that point and that alone will get you in serious trouble.
It is perjury, no questions about that and used for price fixing.
Yes all the time, I made some, as well as anyone else will, but this was done deliberately for price fixing and to monopolize the marketplace for your distributor's and quite illegal and also perjury
This next quote is a clear case of you taking a statement made by a company who was trying to make things right and CLEARLY twisting it around to fit your personal agenda.No where did they ever state that you where trying to sell a item that you purchased and where trying to sell it as if you had it for 30 days.They where simply stating a company policy that is a benefit to the community and end user.You simply took what you wanted from the statement and twisted it to fit your agenda and further slander the company over what appears to be a somewhat honest mistake.I may be wrong here but it is clear that you have never had a young over zealous employee work for you.
Quote from: Siglent America on October 25, 2015, 03:56:52 AM
All,
I just communicated with the CEO of Siglent an the head of our European operations. They are both based at our factory in Shenzhen, China. I now have a more accurate description of how and why this happened:
Siglent has been seeing "brown market" equipment sold on eBay, Alibaba, Amazon and other sites. In other words, these sales have been through "unauthorized" dealers. This is not illegal, as far as I know.
The problem that this has been causing, and we have seen here in the USA, is that these companies do no support our customers after the sale. They do not have our latest firmware, news on issues, fixes, access to Engineering, etc. I know we occasionally get asked for a new feature or some spec that has not been published and we are able to get these from Engineering in Shenzhen.
I have seen this same problem happen when I have worked for other test equipment companies. it doesn't only happen to us.
In North America we offer a 30-day right to return an instrument if the customer is not happy for any reason at all. If they want to return the unit, the customer contacts the dealer from which it was purchased and the dealer issues them an RMA number and a refund upon return of the item. Remember, the dealer has the customer's money, not Siglent.
The customer can then return the unit and we issue the distributor credit for their dealer price. The dealer then returns the unit to Siglent America at that point for credit.
These brown-market companies would not be able to offer this return policy.
It was confirmed to me that our employee completely missed the USED notation on the Ebay ad, which we all suspected.
Our actions were not to "fix prices" (even if we could) or anything else but to protect our customers from purchasing a brown-market instrument that did not carry the 30-day return or support from our reps and distributors in North America provide. In our attempt to do the "right thing" we have unfortunately angered many people.
What we will do:
I have recommended that we post on all Siglent websites a notice that warns everyone of potential brown-market dealers and WHY we are warning them - namely, little or no support.
I have also recommended that we immediately stop this practice of actively looking for brown-market distributors. Maybe we should post a list of identified ones on our web site? How does everyone feel is we could (or should?) do this?
At that point, if a buyers still wishes to purchase from one of these unauthorized dealers then it is totally their right and freedom to do so. They will not be protected by our North American distributor's 30 day money back guarantee. We will also not have a record of that unit so we will not be able to contact them regarding any updates, upgrades, etc.
Again, I know that some people will refuse to accept this or any other explanation and apology. For others, we know that our methods were wrong and we apologize. We had good intentions for you, the customer, and for our authorized dealer network. Our mistake has cost us customers and sales. We will do our best to regain your trust and move forward.
I will be contacting this customer personally this afternoon or evening.
Sincerely,
Steve Barfield
Siglent Technologies America
PS - I was just now informed by text that we have already contacted eBay and apologized. We have unfrozen the customer's account.
Misinformed again
It wasn't a item that was purchase by mistake and only had for 30 days and try to sell it as new. It was a item I have for almost a couple of years I clearly listed as used but in mint condition with no original box and did have the lasted firmware installed, but doesn't apply here as was clearly being sold as used and not as new. So clearly not a brown-market instrument. Yes from Siglent admission in plain text in PM to manipulating the market and to change the price.
« Last Edit: October 25, 2015, 04:10:05 AM by OldSchoolTechCorner »
Furthermore in your attack you made notes of how there was very few used products on ebay and inferred that they have used this as a malicious attack on others with absolutely no proof whatsoever.Yet if you looked at the numbers of the other brands listed you'd clearly see that there are other new companies that had double the new listings for sale yet they have even less used equipment listed.What you seem to have failed to realize is that the companies with a lot of used products have also been in business for YEARS.
Now English is far from being my strong point.But you have made tons of mistakes in your 15 minutes of fame trashing this company yet it is completely possible that their mistake came from their lack of English.I find it quite ironic to be honest,you dont happen to live in a glass house do you?
I'm sure the conspiracy theories will come about from my post and the fact I just registered and I'm surely not going to win any popularity contests on here lol......... I seriously wonder how big of a issue this would have been if everyone didn't know about the CEO coming to visit Dave?Or the fact that they are a sponsor of the program?Surely you didnt have any reason to blow things out of proportion here did you?
Lastly while you are learning the meaning of perjury you'd be VERY wise to educate yourself on the terms slander and libel
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