There is only one answer in this pic that is relevant to root cause of this debacle.....OEM BNC CAPS
OK, as I said earlier I'm willing to give Sigleng AKA KeyTronix a bit of slack here but wow, you are really reaching. 'nuff said on that. BNC CAPS are quite obviously not the root cause of anything. Further, no seller should be penalized for representing their for-sale item in the utmost best possible light.
We know Siglent has OWNED UP to a MISTAKE made in flagging this unit as possibly fraudulent and I ask you; if English was not your first language and relying on the images might you have made this same mistake too?
This, I would agree with,
if counterfeit claims were the real issue. We already know that that wasn't KeyTronix' issue here, it was just their way to make a claim because eBay happens to have a system to accommodate such claims quickly, so they abused that.
They did own up to the mistake so they should be given credit for that. But your readiness to excuse them for thinking an item was fraudulent doesn't fly. They already admitted they didn't think it was fraudulent. (They merely thought it was new.)
It's also not reasonable to give them any slack for ESL. If you want to compete in the English speaking market with highly technical products, I'm sorry but you need to be competent in English. They are an anonymous corporate entity with corporate shielding and protections, not your Uncle Joe, and should be considered adversarially not congenially. If I can't get good English language sales, I'm not going to get good English language support, and I do not give slack for that. Luckily for them, like many others in this space, they are not competing on support issues. You already know when you buy at this price point that the software is utter crap and the support is nonexistent. To extend ESL issues to be an excusable reason to manipulate the market is almost absurd.
Through Siglent USA we've all been given the explanation of events and then some plainly choose to ignore them, even accusing the GM of Siglent America of LYING.
Talk about shooting the messenger.
Again, sorry but I have to emphatically disagree again.
The GM (not some social media marketing flunky)
is the person to take the heat. That is what he's paid for. Yeah, he didn't do it, but neither did the CEO of the parent company. For all intents and purposes, Steve represents Siglent.
If I may be blunt, you have a financial interest in Siglent and your opinion cannot be trusted, no matter how much disclaimer you preface it with.