Siglent They filed a "wrongful trademark claim"

[Muttley Snickers]

Dear OldSchoolTechCorner.

I do not know where or how this eBay message was sent to you but I apologize for the error - wherever it came from. Trust me, Siglent does not "play games" nor "..try to manipulate the market."

I have asked the factory to get back to me with an explanation of what this is about. I would ask, however, that we don't jump to quick conclusions without knowing the facts.

Someone noted that Kevin Fu left Siglent in or around February of this year. This is correct. Kevin has not been employed by Siglent since that time.

Someone else doubted that anyone would counterfeit Siglent equipment. The truth is that I know for a fact we have seen counterfeit Siglent units. We have dealt with them from this office. To be fair, I have only personally run across this one time and it was not a customer located here in the USA. Therefore, I don't know how many are out there but we have definitely seen them and the one I know about was also a generator.

I also know that we have some brown-market units being sold here in the USA. To see these people's ads, one would reasonably assume they were authorized Siglent distributors but they are not. They give no contact information except for how to order. I have written to them myself but received no response from them.

Again, I contacted the factory this afternoon on your situation so I hope to know more tomorrow. In the mean time I ask that you give me a chance to find out what is going on. Is the letter you received connected in any way to these other issues? I don't know so I won't speculate.

I appreciate your patience and I promise to get back to you by early next week, at the latest.
Thanks.
Steve

Why wasn't the general public notified of this by Siglent or it's distributors and how many units have been sold that Siglent wont recognise the warranty on, check your units people, just silly not to tell.

[eas]

The rights owner or an agent authorized to act on behalf of the rights owner, Siglent Technologies Co Ltd, notified eBay that this listing violates intellectual property rights. When eBay receives a report of this type of violation, we remove the listing to comply with the law.

 We encourage you to contact Siglent Technologies Co Ltd directly if you have any questions.

 You can send an email to:
 kevin.fu@siglent.com

That wording means Siglent is trying to claim that they own the software (copyright) on the scope that you bought, this is a classic DMCA dick head move.

Sorry Siglent, I was going to buy one of your new SDG2042X AWGs, but you can go fuck yourselves now.

Thanks for posting this here.

What? No. If they were trying to make a copyright claim under the DMCA, I'd expect them to actually say that, in part because doing so will help EBay cover their own ass.

This sounds like it is about what it says it is about, counterfeit products, and it sounds like someone screwed up in applying it to this listing.

I'm guessing that eBay shares a good share of the blame here, since they are ultimately the ones who wrongly cancelled this listing.

As for all the rage at Siglent, this seems like a good time to calm down, consider the facts available, and calmly seek more before deciding to boycott them.

Based on the facts available, my guess is that Kevin Fu was at some point while still employed by Siglent, involved in dealing with counterfeit Siglent products on eBay. Ebay still has that name and contact information. Either some eBay anti-counterfitting system flagged this, or some eBay user flagged it, or someone at Siglent flagged it, or someone Siglent contracts with flagged this. With or without internal review, eBay treated it as a legitimate complaint and automatically removed the listing and generated the message using the old contact information on file.

None of this is ideal, but it isn't exactly a nefarious conspiracy, at least not yet. Lets give the wheels a chance to turn at eBay and Siglent a bit longer and see what happens.

[Muttley Snickers]

Dave might need a picture of the CEO for identification purposes just to make sure he is the real deal, there could be unauthorized copies being distributed for all we know.....

[OldSchoolTechCorner]

The rights owner or an agent authorized to act on behalf of the rights owner, Siglent Technologies Co Ltd, notified eBay that this listing violates intellectual property rights. When eBay receives a report of this type of violation, we remove the listing to comply with the law.

 We encourage you to contact Siglent Technologies Co Ltd directly if you have any questions.

 You can send an email to:
 kevin.fu@siglent.com

That wording means Siglent is trying to claim that they own the software (copyright) on the scope that you bought, this is a classic DMCA dick head move.

Sorry Siglent, I was going to buy one of your new SDG2042X AWGs, but you can go fuck yourselves now.

Thanks for posting this here.

What? No. If they were trying to make a copyright claim under the DMCA, I'd expect them to actually say that, in part because doing so will help EBay cover their own ass.

This sounds like it is about what it says it is about, counterfeit products, and it sounds like someone screwed up in applying it to this listing.

I'm guessing that eBay shares a good share of the blame here, since they are ultimately the ones who wrongly cancelled this listing.

As for all the rage at Siglent, this seems like a good time to calm down, consider the facts available, and calmly seek more before deciding to boycott them.

Based on the facts available, my guess is that Kevin Fu was at some point while still employed by Siglent, involved in dealing with counterfeit Siglent products on eBay. Ebay still has that name and contact information. Either some eBay anti-counterfitting system flagged this, or some eBay user flagged it, or someone at Siglent flagged it, or someone Siglent contracts with flagged this. With or without internal review, eBay treated it as a legitimate complaint and automatically removed the listing and generated the message using the old contact information on file.

None of this is ideal, but it isn't exactly a nefarious conspiracy, at least not yet. Lets give the wheels a chance to turn at eBay and Siglent a bit longer and see what happens.

From what I was told that the reason why they sent the legal notice was due to they claimed "counterfeit", or "trademark violation". It wasn't eBay software that auto flagged it, or just someone that file a report, or 3rd party that sent notice. Siglent technologies co. ltd, or someone acting as them, supposedly sent the legal notice directly to them, after talking to eBay legal department.

Don't blame eBay on this one, as they have to pull listing when it come to DMCA claims, till issue is resolve, or proven claim is false, otherwise they can be held liable. Plus it sold over a week ago, so don't know of any legitimate reasons for sending notice on a item that been sold over a week ago, if they so mistaken it for a counterfeit?

[OldSchoolTechCorner]

It exactly as I expected, very bad move and illegal.

[OldSchoolTechCorner]

My reply back to them.

That where your wrong. It clearly was marked and sold as used. I don't have to be registered reseller with you guy selling a used item that I sold to upgrade to the newer model. I can sell it at what ever cost I want to and don't have a contract with you guys. I be contacting eBay legal department tomorrow, as you clearly misused the DMCA notice for alleged trademark infringement to manipulate and control the market.

[Muttley Snickers]

Wow, that's crazy talk...

It virtually says this:
"your price is too low so it must be fake, please change your price to make it genuine"

[Lightages]

Someone hired an idiot at Siglent. It was marked used, you were not claiming new, and now they insist you are a dealer and must raise the price? Either that or they are saying it is used, and you must register it before being able to sell it and at their dictated price. Someone really needs kick someone at Siglent in the rear end. If this is the way they treat their customers now, good bye Siglent!

[FlyingHacker]

Huh? What the heck!

That sure sounds like price fixing, folks. This is something Federal Trade Commission needs to hear about, and your state's Attorney General.

No company can tell you what you can charge for used equipment. I know many of them try to fix the price of new equipment, but even then their only recourse is to stop supplying equipment to the distributor (or sue them for breach of contract if there was one).

One can't falsely use counterfeit claims to do their price fixing... That would be dishonesty at its worst.

I will not be buying anything from Siglent without a lot of explaining of this behavior, which is clearly contrary to consumer rights.

[OldSchoolTechCorner]

Huh? What the heck!

That sure sounds like price fixing, folks. This is something Federal Trade Commission needs to hear about, and your state's Attorney General.

No company can tell you what you can charge for used equipment. I know many of them try to fix the price of new equipment, but even then their only recourse is to stop supplying equipment to the distributor (or sue them for breach of contract if there was one).

One can't falsely use counterfeit claims to do their price fixing... That would be dishonesty at its worst.

I will not be buying anything from Siglent without a lot of explaining of this behavior, which is clearly contrary to consumer rights.

Yep you are 100% correct. I plain on doing that, as very illegal as consider perjury and other things I won't get into and sure not be tolerated.

[georges80]

Well, no chance in hell I'll ever buy a piece of their equipment - not if that is how they run things and assume guilty until proven innocent. I'm sorry to hear you actually purchased another piece of their equipment - salt in the wound for sure.

That is one seriously screwed up company! They had a chance to do the right thing and obviously have decided not to.

Good luck, I hope ebay kicks them where it hurts the most.

cheers,
george.

[FlyingHacker]

Rigol looks much better.

[CrashO]

Stupid move from Siglent. Instead of recognizing they screwed the pooch on this, they reply in the most idiotic way possible.
Have they been looking at FTDI on how to handle cock-ups with the electronics community? 

[tautech]

My reply back to them.

That where your wrong. It clearly was marked and sold as used. I don't have to be registered reseller with you guy selling a used item that I sold to upgrade to the newer model. I can sell it at what ever cost I want to and don't have a contract with you guys. I be contacting eBay legal department tomorrow, as you clearly misused the DMCA notice for alleged trademark infringement to manipulate and control the market.

I propose you let us fight this battle, we have communication channels that bypass these underlings, I know for sure OldSchoolTechCorner you should be considered a valued customer and nothing less.

You've not seen the end of this, there is sh**loads going on behind the scenes. 

Somebody will be roasted. 

[SLJ]

I just checked and there is no used SIGLENT equipment on ebay.  This definitely needs to be reported to the United States Attorney Generals office.

[nidlaX]

Stupid move from Siglent. Instead of recognizing they screwed the pooch on this, they reply in the most idiotic way possible.
Have they been looking at FTDI on how to handle cock-ups with the electronics community?  [emoji14]alm:

Don't you think the scale is a little bit different from the FTDI fiasco?

Sounds to me like someone in the Siglent marketing department needs to take some ESL classes. I'm sure Siglent America will sort things out for you. They owe you an apology.

[snik]

Can`t belive what i read ...   

I buy 3 month ago a Siglent SDM3055 and was happy about Siglent, that they release the new Firmware with great speed improvement for it after so much people asked for higher speed.

Now i read this hart stuff 

My future Equipment will be not from Siglent !

It exactly as I expected, very bad move and illegal.

[crispy_tofu]

to Siglent. 
Don't they understand that their products depreciate? 

[CrashO]

Stupid move from Siglent. Instead of recognizing they screwed the pooch on this, they reply in the most idiotic way possible.
Have they been looking at FTDI on how to handle cock-ups with the electronics community?  alm:

Don't you think the scale is a little bit different from the FTDI fiasco?

I'm not comparing this case with FTDI-gate, just the way how it is being handled (very poorly). I can still recall the corporate drone answer from them were they were claiming to be protecting their IP and in their blabla right. Without admitting they screwed up.
This seems pretty similar to me. I see no form of regret nor any indication they regret what happened. Instead they blame him for the removal and make him jump trough hoops (give the serial number AND raise price to their "level") before they remove their false claim.

These wankers should be fined big-time for abusing the legal system to keep up their prices. And if this turns out to be happening on a regular basis (seen as there is not a single 2-hands Siglent item on eBay at this moment), then things might blow up big time. Price control in this way is highly illegal and could hurt them bigtime.

[c4757p]

Stupid move from Siglent. Instead of recognizing they screwed the pooch on this, they reply in the most idiotic way possible.
Have they been looking at FTDI on how to handle cock-ups with the electronics community? 

Worked for FTDI, I don't think they're still hurting from it...

[nidlaX]

Stupid move from Siglent. Instead of recognizing they screwed the pooch on this, they reply in the most idiotic way possible.
Have they been looking at FTDI on how to handle cock-ups with the electronics community?  alm:

Don't you think the scale is a little bit different from the FTDI fiasco?

I'm not comparing this case with FTDI-gate, just the way how it is being handled (very poorly). I can still recall the corporate drone answer from them were they were claiming to be protecting their IP and in their blabla right. Without admitting they screwed up.
This seems pretty similar to me. I see no form of regret nor any indication they regret what happened. Instead they blame him for the removal and make him jump trough hoops (give the serial number AND raise price to their "level") before they remove their false claim.

These wankers should be fined big-time for abusing the legal system to keep up their prices.

I seriously doubt this is a "price fixing" scheme in action.

[FlyingHacker]

to Siglent. 
Don't they understand that their products depreciate? 

Not just depreciation. I have the right to buy however many Siglent units I want for whatever price I pay, and then resell them for any price I choose. I do not need a license from Siglent, or a contract, or anything else. I only need that if I expect to buy the original products at wholesale prices. I can sell whatever I want at a loss, even new. Free Market. Not company controlled market.

Anyone claiming otherwise is full of steaming electrons.

[AF6LJ]

I just checked and there is no used SIGLENT equipment on ebay.  This definitely needs to be reported to the United States Attorney Generals office.

I did the same and NOPE this is restraint of trade / price fixing and other bullshit.
They can put their gear where the sun shines least...

[c4757p]

I seriously doubt this is a "price fixing" scheme in action.

They are attempting to manipulate a third party and force him to sell their (used) product at a higher price. If that isn't, what is?

[AF6LJ]

to Siglent. 
Don't they understand that their products depreciate? 

Not just depreciation. I have the right to buy however many Siglent units I want for whatever price I pay, and then resell them for any price I choose. I do not need a license from Siglent, or a contract, or anything else. I only need that if I expect to buy the original products at wholesale prices. I can sell whatever I want at a loss, even new. Free Market. Not company controlled market.

Anyone claiming otherwise is full of steaming electrons.

Actually many companies have contractual deals that if you buy their products wholesale you have to sell it at a minimum price and above. That is perfectly legal.