Defective SSA3021X Plus

[RandyS]

I have a SSA3021X Plus that was purchased new in January of 2023. I've not used it more than a few hours.

When powering up, the display is all white, switches to black, then back to white again. After a few more seconds, the intensity slowly starts decreasing and it ends up looking like this.

Has anyone else seen this? Suggestions as to where to start troubleshooting? Are the service type manuals available?

Thanks!!

[coromonadalix]

send a mail  to Tautech  member here ...

[RandyS]

Thanks! Will do.
Randy

[KungFuJosh]

Assuming you didn't buy it on clearance, it should have a 3 year warranty. Contact Siglent NA for support if tautech doesn't have an easy fix.

[tautech]

I have a SSA3021X Plus that was purchased new in January of 2023. I've not used it more than a few hours.

Suggestions as to where to start troubleshooting?

https://siglentna.com/service-and-support/

[Martin72]

When powering up, the display is all white, switches to black, then back to white again. After a few more seconds, the intensity slowly starts decreasing and it ends up looking like this.

This looks like a hardware defect, apart from sending it in there won't be much you can do.