I have a Siglent SDG2042X and I'm really disappointed in the rotary encoder's performance.
Unless I turn it really slowly, it either skips steps or even counts backwards.
I have an SPD3033X-E and while the rotary encoder performance is not perfect there either, it is a lot better.
I tried contacting product support from Germany and I got a reply that the SDG2042X should not have worse rotary encoder performance than the SPD3033X-E.
Well. It is a lot worse for me.
The person asked for a video where the issue is visible.
After I sending that video I feel like I was ghosted so I'm posting here in the hopes of learning more about this issue.
My observation is that if I turn the knob on the SPD3033 at a rate of about 5 detents/seconds, the unit registers at least 4 steps.
If I do the same on the SGD2042, the unit registers 1 or maybe 2 steps but very often it counts 1-2 steps in the wrong direction.
Can someone try their own unit and tell me if the rotary knob behaves the same way?
Here is the link to the video:
https://youtu.be/R8IEwfWY9nI