FWIW, I also received an SDS2104X+ (and a SDG2042X) from Telonic on Monday, and, as with JBG, no cal certificates were included. I've emailed (today) to see if they can be supplied but I'm not holding my breath.
Welcome to the forum.
That's inexcusable IMO but I cannot speak for other resellers on this matter as it maybe their policy decision.
So, are cal certificates included as the norm with Siglent equipment, or is this something distributers do (or don't do)? I can't believe they have been removed (too much effort!), so I tend to think they were never there in the first place.
EVERY unit I import includes a Cal cert and they are dispatched with it and without exception !
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The certificate I received this Monday afternoon from Karen@telonic had a calibrated date of 2020-06-22 just a mere three weeks before I took delivery of the 'scope.
From the wording of that email, it looks like they've taken advantage of the need to open the box to chuck in a UK plug ended C13 mains lead to remove the certificate since they're not receiving any extra revenue from their customers to re-calibrate these Siglent products after the initial calibration period has expired.
If that's actually the case here (ICBW), I think it's just a touch disingenuous of them to be removing these certificates from the packaging. I rather doubt Siglent would be favourably impressed by this practice if they were to get wind of it. After all, the very inclusion of these calibration certificates acts as an additional selling point whenever a youtube reviewer unpacks a shiny new Siglent product and comments favourably about the fact one is supplied with every brand new Siglent product they've received thus far.
The one year validity isn't explicitly stated but rather implied by the examples given to work out how to apply the up to 180 day grace period between the factory calibration date and the date of receipt and first use of the equipment concerned. In my case, that means the original certification is good until 2021-07-13.
I suspect most, if not all, hobby users would be more concerned over getting their Siglent kit repaired rather than have its calibration re-certified.
JBG
P.S I've just taken a
very close look at that pdf they sent. The 180 day grace period notice was on the first page with the actual certification details on the second page. I could see a faint suggestion of a crease line on the first page with the second page seemingly absent any such when viewing the document at the "Fit to Page" view setting.
Zooming in confirms that it is a very carefully aligned high resolution photocopy of a paper document. It was only by zooming in that the suspicious marks became all too obvious as crease marks both front and back. It seems that Telonic are doing just what I was suspecting to be the case after all. What I can't figure out is what the benefit is to Telonic in pursuing such a practice as implied by that email response I received from Karen.
I suppose it's always possible that the perfectly aligned high quality photocopy is all Siglent's work (print off a batch of calibration forms to match the serial numbers of the product being tested and then photocopy the completed forms for their own records). Telonic may have simply not checked that a certificate had actually been packed inside the box and merely requested a copy from siglent to satisfy my request for one. Even so, that was a rather lame excuse proffered to explain its absence.
Never mind, if truth be known, it will simply remain filed somewhere safe, never to be viewed again, just like I did with the SDS1202X-E certificate, except in this case, it isn't cluttering up the original packaging.
JBG