tautech, thanks for your support. I don't expect to hear back from Scott until Monday. I will pressure him to do the right thing; mr fabe, dave356, and vaZso are right, this is BS, Scott starts by saying "We are familiar with the probe compensation issue" which is tantamount to an admission that there is a defect. It would cost Siglent USA very little to get a few motherboards, add the capacitors and do the calibration, and then use these to fix customers' SDS1202X-Es. If I'm forced to, I can do the repair and I have the right ESD and soldering tools to do it but I should not have to.
I've bought 2 pieces of Siglent test gear in the last 12 months, the SDS1202X-E and the SPD3303X-E, to my way of thinking I was trying the brand out but I knew I was an early adopter for the SDS1202X-E; others in this forum suggested waiting until Siglent had wrung the bugs out which they probably have now but I, and others who bought early, should not be treated as suckers and Siglents' position on the issues is stupid. It doesn't say in the warranty that the screen won't flash intermittently, if that started happening, what would be their position?
Like I have said, I'd like Siglent to do the right thing here.