Update #2
Siglent USA will not repair, replace, or provide parts required to address the "compensation issue". They acknowledge the issue but do not feel the "problem" is a serious one warranting any repair by them.
After several emails, I was offered a refund on my 1202X-E if I am still not satisfied with the product. That is a pretty generous return option IMHO.
This was my first encounter with Siglent and based on my recent experience, they show that they do care about their customer base.Isn't offering a refund basically the same as offering a replacement? Refund, wait until the problem is fixed in production units, buy again. Assuming you'd want to.
The problem is that I am not the "original owner" of the unit, so no refund / exchange. My ex-business partner purchased the unit, we had a falling out, split our assets, and I got the scope. No other options are available to me unless they are hardware defects recognized by Siglent.
Sent from my XT1575 using Tapatalk
The problem is that I am not the "original owner" of the unit, so no refund / exchange. My ex-business partner purchased the unit, we had a falling out, split our assets, and I got the scope. No other options are available to me unless they are hardware defects recognized by Siglent.
Sent from my XT1575 using TapatalkYou said they're offering a refund after several emails, right?
Is there any news from batronix or other european sellers about the new units? Are they willing to share the serial number of the available scopes?
Is there any news from batronix or other european sellers about the new units? Are they willing to share the serial number of the available scopes?The next shipment will arrive next Dec-19 at our warehouse, including SDS1202X-E from the newest batch with fixed compensation issue.
Regarding serial numbers, why would they be of interest in advance?
@ tautech , do you know from what serial number off. ?Units with BB in the build code that is part of the full SN# are from HW revision to remedy the input compensation issue. At this time there has been ~3 weeks production since changes were made.
Is there any news from batronix or other european sellers about the new units? Are they willing to share the serial number of the available scopes?The next shipment will arrive next Dec-19 at our warehouse, including SDS1202X-E from the newest batch with fixed compensation issue.
Regarding serial numbers, why would they be of interest in advance?
You are replying to this thread "Siglent SDS1202X-E COMPENSATION ISSUE" and you don't have a clue why people are asking for the serial number???
just received one from (honest) seller BATRONIX Germany: SDS1EBAQ1R3473
so happy, thanks a lot
just received one from (honest) seller BATR**** Germany: SDS1EBAQ1R3473
so happy, thanks a lot
It's up to you choosing your buying source We are one of the first EU sellers receiving the fixed version directly from the factory. Our current serial number range is SDS1EBBD1Rxxx.
Of course I know it's largely a cosmetic issue that won't render the scope useless.
Of course I know it's largely a cosmetic issue that won't render the scope useless.
I thought this means at high frequencies response significantly changes with a range... So, it's not just about "squareness of probe calibration signal". Correct me if I wrong.
This is the Email I sent to:" esales@saelig.com " and "support@saelig.com", and I have not received any reply or response whatsoever:
"As I have been aware of this oscilloscope has two missing capacitors in the input section my serial number is: SDS1EBAQ1R3775.
I find that this has been a known problem for a long time, I find it rather of a lower standard to ship these oscilloscopes out to customers without having them being corrected in the first place.
For me the cost and problems related to customs, I find myself now stranded with a problem I cannot easily get out of.
How can you help me out of this problem?
With regards
My Name"
I will wait to set any "judgement" on www.saelig.com, but so far I can say I have a rather low respect for any firm, may it be a producer or reseller, that does not correct or respond to a common known fault.
Well that comes to show that morals can be low when it comes to sales.
Please put a notice on the "Saelig discount code thread"