Siglent SDG 805 boot problem

[gepposound]

Hi All !!!

i have a problem with a brand new Siglent sdg 805
that a bought in november.
I used it 3-4 times without problem , but today i have problem in booting up the unit.
when i press the power on button the device show in the display the siglent boot image
but it stop with in that image .
Does anyone have any ideas? Is the firmware corrupted ?

Thanks

[tautech]

Hi All !!!

i have a problem with a brand new Siglent sdg 805
that a bought in november.
I used it 3-4 times without problem , but today i have problem in booting up the unit.
when i press the power on button the device show in the display the siglent boot image
but it stop with in that image .
Does anyone have any ideas? Is the firmware corrupted ?

Thanks

gepposound Your SDG805 is still under Warranty.
Please put your Country flag in your profile for recommendations for local repair.
Where did you buy it?
I will point Siglent to this post.

[gepposound]

Thanks ,
I live in Italy but i bought from futu-tech-shop (ebay shop) located in Hamburg.

[tautech]

Thanks ,
I live in Italy but i bought from futu-tech-shop (ebay shop) located in Hamburg.

Thanks for posting a photo for forum member Siglent to see.
Siglent have a branch in Hamburg.
info-eu@siglent.com

I have emailed support at Siglent in China for you but it will be a few hours untill they are at the offices.

[gepposound]

Thanks, i Will email  Siglent distribuitor in Humburg.
I Also did a research in the forum and i found that i can
Reset the Siglent scopes pushing the math button when
Powering up , but i didn't found nothing about the function
Generators.

[djnickthemix]

Having the same problem with a new sdg3055 multimeter

[Siglent America]

Greetings!

I just received the word that we have a firmware update coming on the SDM3055/3055A DMM.
I apologize for the bug.

Steve

[gepposound]

So, do you think the problem of the sdg805 is related to a Buggy firmware ?
If so there is a way to update it or flash it without using the software menù ? 

[Siglent America]

So, do you think the problem of the sdg805 is related to a Buggy firmware ?
If so there is a way to update it or flash it without using the software menù ?

To me it sounds like a defective unit as opposed to a firmware issue.
I will contact Siglent EU and CC the factory to contact you.
Regards,
Steve

[DC912]

My SDG 805, which is also new and has been turned on only a few times, has the same problem--on power up a message reading "kernel starting" appears, stays on the screen and the unit hangs at that point.  Was the OP's problem resolved, and how?  Thanks.

[tautech]

My SDG 805, which is also new and has been turned on only a few times, has the same problem--on power up a message reading "kernel starting" appears, stays on the screen and the unit hangs at that point.  Was the OP's problem resolved, and how?  Thanks.

What country are you in and where did you buy?
Do you have a local Siglent agent?
Contact them or Siglent.

Keep us posted on your problem.

[gepposound]

Thanks to Everybody ,
The problem is related to the hardware , it seems to be a defective unit .
Anyway , Siglent offered me a new unit that has been already shipped from Germany.
The customer service at Siglent is fantastic , i've been contacted from Siglent Usa, Siglent Europe and Siglent in China !!!

[DC912]

I am in the U.S. The generator was purchased new on ebay.  I'll contact Siglent here. I was hoping to hear of a simple fix but it seems no such luck this time. Thanks much for the replies.

[tautech]

I am in the U.S. The generator was purchased new on ebay.  I'll contact Siglent here. I was hoping to hear of a simple fix but it seems no such luck this time. Thanks much for the replies.

You could PM Steve, EEVblog member Siglent USA a few posts above.

[Siglent]

Siglent released the new firmware for SDG800 series arbitrary waveform generator. You can update your generator now. Click here:
http://siglentamerica.com/gjjrj-xq.aspx?id=1231&tid=15&hmsr=eevblog&hmmd=&hmpl=&hmkw=&hmci=

[rf-loop]

It think it is good to note, even when there is "readme" file in package.
It is important to follw special instruction because this is not as usual Siglent update process.

It NEED first update special transition update between previous and new version.

Readme.txt:

Update instructions for SDG800 P08 Version


The reason to avoid the problem that SDG800 may stuck at the logo interface when booting
Tools: U-disk
Steps:

Step1.
First you must update the transition file SDG800 Vp07-to-p08-transition.ADS
Step2.
After the transition updated, you can update the normal version SDG800 V100R008B01D01P08.ADS

[Siglent]

Thank you!@rf-loop

[wilgil]

After the firmware update the ability to carry out a self calibration has disappeared. Any comments Siglent? Was it not really needed?

[jeremy]

I'm having this problem now, I haven't used my 805 in a while so I'm pretty sure it is out of warranty. I can't install the firmware update, because it is stuck on the splash screen so I can't get to the update menu. Is there a way around this?

[tautech]

I'm having this problem now, I haven't used my 805 in a while so I'm pretty sure it is out of warranty. I can't install the firmware update, because it is stuck on the splash screen so I can't get to the update menu. Is there a way around this?

Contact Trio in AUS or did you bring it in from overseas ?
Contact details:
http://www.siglent.com/ENs/lxwms.aspx?id=616

They've got a 3 year warranty and the build date can be estimated by the #'s preceding the last 4 in the serial #.

All SDG800 models need to updated to P12R2  firmware to avoid boot fail problems:
http://www.siglentamerica.com/gjjrj-xq.aspx?id=4760&tid=15

Siglent informed.

[jeremy]

I bought it near mint second hand. Would have only been used a few times by the previous user (if at all). I'm not 100% sure where it came from originally, but the warranty void sticker is still intact.

digits before the last four are "0000214", is this Feb 2014?

[tautech]

I bought it near mint second hand. Would have only been used a few times by the previous user (if at all). I'm not 100% sure where it came from originally, but the warranty void sticker is still intact.

digits before the last four are "0000214", is this Feb 2014?

Yep, as I understand it. Maybe 2nd production run 2014.

[jeremy]

Is there no way to put this unit into DFU or something like that? Attach a JTAG or something? (I know the answer is probably no, but I figured I would ask anyway)

I'm pretty low on funds at the moment (between work), and shipping this thing to Trio is probably going to cost me a bit    and looks like if I don't do it now, I'll be out of warranty in two weeks.

[tautech]

Is there no way to put this unit into DFU or something like that? Attach a JTAG or something? (I know the answer is probably no, but I figured I would ask anyway)

I'm pretty low on funds at the moment (between work), and shipping this thing to Trio is probably going to cost me a bit    and looks like if I don't do it now, I'll be out of warranty in two weeks.

Don't fret, it's been reported a few minutes ago so just let the processes be worked through.

Trio may handle the paperwork but your local dealer might do the repair that usually consists of a replacement mobo.
For the time being please don't be tempted to touch it.

Your location ?

[jeremy]

I'm in Brisbane, QLD. I'll refrain from breaking out the screwdrivers