It is funny how there must always be this kind of topic..
It is also funny how Rigols and Siglents are held up to a higher standards than A-brand scopes costing 20x more.
So, since everybody else is repeating half-facts ad nauseum, let's repeat some facts:
1. Revision history for very expensive Keysight MSOX-3000T (18000 USD list price) is 27 PAGES LONG... Most of it bugs, some improvements over years.. Does that mean they are shit? No, it means they have great support...
2. R/S RTB2000 came out full of bugs, in some pretty basic stuff like sampling the waveform didn't work properly. It also had only basic math, comparable to Rigol 1000Z..For +5000€ price. After 3 years (that's three years) most of it was debugged, and math was upgraded (under pressure of users). It is a great scope now, and it has, also, great support. Nobody said " I paid 5000$ for this shit and had to wait 3 years for it to become bug free... Screw the Germans, they are crap.." NO. It was also "We have great support"
....
Just mention exploding PSUs, scopes that loose flash for no reason, very expensive multimeters that blue screen ....
And so on and so on...
And than, on the other side, for instance, we have a user here which bought a product that was few months old (so called "early adopter") and after few weeks, declared product is crap because it is buggy, that manufacturer is crap because they don't make perfect products first time with no bugs whatsoever....
Funny world, full of double standards.
Rigol MSO5000 was officially released in November 2018. 5 months ago..
And it's basic 70MHz version cost just a bit more than buying RTB2000 MSO option.
If you go and buy 4x 350MHz passive probes that would be 400€.. So you get a scope for 500€...
So let's be realistic on both counts: It is very inexpensive scope, and it is still very new. I personally never was early adopter and couldn't understand people who are.. All brand new platforms are buggy as hell, even from A-brands..
It is all about either having trust in manufacturer they will do it right eventually (and even with A-brands it takes time) or waiting for product to stabilise for a year or so and buy only things that are proven to be stable and dependable.
Full disclosure: Like nctnico, I also believe that if you need equipment for business, and if it makes your process faster and/or better you go and give more money for a product that serves you better.
I personally wouldn't buy MSO5000/7000 for business right now because I don't have time to be part of debug process..
I also don't like their user interface. I like Siglent's UI direction better. But that is a matter of taste too..
If in a year, MSO5000/7000 platform still doesn't have HIRES done right, if it still is not refined in a way that shows it is going towards being mature and stable platform than it will be that MSO5000 was unfulfilled promise and bad product. If they fix problems, it will be GREAT product and a good manufacturer.
We'll see in a year. Until then, jury is still out...
Regards,