SDS800X HD Bug Reports + Firmware

[watchmaker]

Tautech,

The issue is not saving; it is recalling.  I have to push the physical default button and then go thru the recall sequence I outlined above.

THANKS!!!

Can anyone replicate this using the sequence I described?  It could well be me or mine.  I have the work around, but it took me about 30 minutes to work out what was going on.

[KungFuJosh]

The issue is not saving; it is recalling.

Can you share the files you're trying to recall?

[watchmaker]

Can I do it tomorrow?

FWIW,  I can recall the exact same files after I reset via Default Button.  So I do not think it has to do with the files.  Also, to be clear, it does not matter if the file is on the local drive or the USB Stick, or if the USB stick is in the front or rear port.

Also, the second thing I did was to look at the xml files in wordpad and to scan the USB for issues.  Text was correct.

Something is going on with the recall icon that is one of the action options that comes up.

But, what I did NOT try, (you just made me think) and will tomorrow, is trying the sequence when there is no USB stick in the scope.

Thanks,

Dewey

[ttelectronic]

I honestly just simply wanted to know if this was still the right place to post these as the OP has not been updated since June 03. See attached, it's the best I can do, thanks.

[2N3055]

I honestly just simply wanted to know if this was still the right place to post these as the OP has not been updated since June 03. See attached, it's the best I can do, thanks.

Thank you for explanation. Welcome.
Yes this is the place.
That is very nice, detailed write up. Nice work.

I agree it is a bit confusing as it is.

[watchmaker]

OK.  This is in fact my File Manager (FM)

Below are some photos of the screen (cannot save screen shots of FM screens).

They show what happens when I attempt to load Default.xml from FM pre and post hard button default.i

Something happened to my local directory I believe.  (Possible Bad Operator as the IBM 360 used to say; which I took as a personal comment).

I will reload the new FW and see if that fixes things.  But what could I have done?

Loads Pre Hard Button Default




Hard Button Default


Loads Post Hard Button Default

[tautech]

OK.  This is in fact my File Manager (FM)

Below are some photos of the screen (cannot save screen shots of FM screens)

You can via the webserver screenshot feature.

[watchmaker]

OK.  This is in fact my File Manager (FM)

Below are some photos of the screen (cannot save screen shots of FM screens)

You can via the webserver screenshot feature.

THANKS.  But it turns out I am dangerous.  I reloaded the firmware and all is well. No idea what I did.

Thanks for sticking with me.

Regards,

Dewey

[MildInductor]

Can anyone explain to me the difference between the setup and reference save types on the SDS800X? From what I can gather, the setup save type captures all settings, but I am not sure how this differs to the reference save type. Also, what are path tips and path fade time?

Please see the attached images.

Thank you in advance.

[tautech]

Setup files are for preferred setups to configure the scope for specific tasks that you might have need for on recurring occasions.
Reference files are a record of previous waveform captures at specific settings to recall and compare current waveforms against.


Path tips are indication of Save success, configurable is several ways and with variable time of fade of the message.
You can't break anything mucking with these until you find what suits you best but the destination notification and a 3s fade message suits most best.

[tszaboo]

Whats the firmware update procedure?
Is it risky, can it brick your scope?

[tautech]

Whats the firmware update procedure?
Is it risky, can it brick your scope?

Simple via USB and the .ADS file from Siglent firmware download packages.
Done 100’s and never bricked a unit.

Latest for all SDS800X HD models is here:
https://int.siglent.com/download/firmwares/?ProId=74

[MildInductor]

Setup files are for preferred setups to configure the scope for specific tasks that you might have need for on recurring occasions.
Reference files are a record of previous waveform captures at specific settings to recall and compare current waveforms against.


Path tips are indication of Save success, configurable is several ways and with variable time of fade of the message.
You can't break anything mucking with these until you find what suits you best but the destination notification and a 3s fade message suits most best.

Thank you, I understand path tips and fade time now. Can you elaborate more about what setup files vs reference files actually store? To me it sounds like you are saying setup files stores all of the scope settings, and reference files store the captured waveform along with all of the scope settings? Correct me if I understand wrong.

[MildInductor]

I'm also wondering if there is a service manual for the SDS800X series? I can find one for my other Siglent products, but not this one.

[Martin72]

Also not yet available for 1000X HD and 3000X HD, the service manual usually comes later than the other documentation.

[MildInductor]

Oh ok, at least it sounds like there is one coming in the future. It is a nice change to have service manuals for anything these days!

[tautech]

Setup files are for preferred setups to configure the scope for specific tasks that you might have need for on recurring occasions.
Reference files are a record of previous waveform captures at specific settings to recall and compare current waveforms against.

Can you elaborate more about what setup files vs reference files actually store? To me it sounds like you are saying setup files stores all of the scope settings, and reference files store the captured waveform along with all of the scope settings? Correct me if I understand wrong.

Pretty much.

Here's a post where I use a Reference waveform to check other waveforms against:
https://www.eevblog.com/forum/testgear/probe-into-probes-whats-up/msg4678768/#msg4678768

In that post we can also see how probing can affect the fidelity of a waveform....something we should always be aware of.....taking a measurement can affect the measurement !

[MildInductor]

Thank you for sharing that, I now understand. Do you have any idea of a timeline when the service manual might be coming out, or is it just sometime in the future?

[tautech]

Thank you for sharing that, I now understand. Do you have any idea of a timeline when the service manual might be coming out, or is it just sometime in the future?

This ^
In time we will get one, of that I am very sure.

[MildInductor]

 

[Kaylan]

I may have just found a bug and need help confirming it. Today i noticed that the beeping sound when pushing buttons/knobs on my scope will stop working after any of the knobs are turned. As long as you don't turn the knobs, the beeper works. Using the touch screen will not affect the beeping, only turning any of the knobs. Then the only way to get the beeping to work again is to reboot. Going to Utility - Menu - System Settings and cycling the beeper on and off will not restore the beeping sound. This is really bugging me... No pun intended.

[Furna]

Thank you for sharing that, I now understand. Do you have any idea of a timeline when the service manual might be coming out, or is it just sometime in the future?

This ^
In time we will get one, of that I am very sure.

The service manual is now available
https://www.siglenteu.com/resources/documents/digital-oscilloscopes/
https://www.siglenteu.com/download/17603/?tmstv=1726320027

[eTobey]

I may have just found a bug and need help confirming it. Today i noticed that the beeping sound when pushing buttons/knobs on my scope will stop working after any of the knobs are turned. As long as you don't turn the knobs, the beeper works. Using the touch screen will not affect the beeping, only turning any of the knobs. Then the only way to get the beeping to work again is to reboot. Going to Utility - Menu - System Settings and cycling the beeper on and off will not restore the beeping sound. This is really bugging me... No pun intended.

You said the B-Word... Did no one tell you that you cant use that word here? This is a perfect scope it has no flaws, and is very intuitive to use. 

[2N3055]

I may have just found a bug and need help confirming it. Today i noticed that the beeping sound when pushing buttons/knobs on my scope will stop working after any of the knobs are turned. As long as you don't turn the knobs, the beeper works. Using the touch screen will not affect the beeping, only turning any of the knobs. Then the only way to get the beeping to work again is to reboot. Going to Utility - Menu - System Settings and cycling the beeper on and off will not restore the beeping sound. This is really bugging me... No pun intended.

You said the B-Word... Did no one tell you that you cant use that word here? This is a perfect scope it has no flaws, and is very intuitive to use. 

Trolling again?
Why are you attacking a person for reporting something they think is a problem?

[Kaylan]

You said the B-Word... Did no one tell you that you cant use that word here? This is a perfect scope it has no flaws, and is very intuitive to use. 

Hmm 

Trolling again?
Why are you attacking a person for reporting something they think is a problem?

I wonder, is it a bug, or do i have a defective unit? I would really appreciate it if one of you fine gentlemen could fire up your scope and test it. If not, i'll just see myself out. I realize i'm in the SDS800X HD Bug Reports + Firmware thread, and not the SDS800X HD Could You Test This For Me thread.