The next week I got an email with a link to a FedEx label. They picked it up a few days later.
One week later I received the scope back and it was working!!
![ThumbsUp :-+](https://www.eevblog.com/forum/Smileys/default/icon_smile_thumbsup.gif)
Looking through the option slot at the back, it seems like they changed the main board.
The note with it said "Repaired against service note DSOX2002A-06A". So it was repaired for free and outside of warranty (I received no invoice).
Why couldn't tech support have mentioned any of this on the phone? I thought my scope had been written off.
Whilst I really appreciate the free repair, I will have to think twice before buying Keysight again. It seems that if it is out of warranty, then it is a write off. I can't afford that.
A special thanks has to go to DanielBogdanoff for his assistance as I may have thrown it away if I had not known about that service note.