What Rigol needs is there own version of Tautech, to abuse, badger, strong arm and generally navel graze there way to a positive result.
A brand ambassador to look after most things which are realistically possibly, we all get frustrated with our test equipment from time to time especially with the newer equipment relying heavily on Processor / PC driven hardware so issues will arise, even the LeCroy we have has a couple of bugs I found, did I worry a forum no,I just make observations to the relevant parties, how long will it take? Who knows, though not as long as Rigol one would suspect!
But if have a customer care department that really wishes to make that companies products as good as possible given the various price points then Rigol should up their game without question. The have some good hardware just not the understanding of the firmware and demographic to gain total market place confidence imho.
Rather than a whinge fest, lets make a positive step to find decent working solutions to 'help' Rigol to understand the error of the current methodology.
Just my tuppence and hopefully not
All I can comment is if our company ran its customer service and back up like Rigol we would not have a business to run within 2 months!.
Come on Rigol get your house in order and employ some decent code monkeys and customer relations staff, you business will be more trust worthy and potential customers will increase YMMV
I am not Rigol bashing just making observations, we have seven pieces of Rigol test equipment so even I feel its time for Rigol to pull its self together