To display the full version information:
- In the trigger area on the front panel, press MENU > MENU > FORCE > MENU
- In the menu area, press UTILITY > SYSTEM > SYSTEM INFO
- Save a copy of the display by inserting a USB memory device (FAT32 format) into the front panel USB slot and press the Quick Print icon
Jason, it appears there are two versions of boot firmware sitting on customers scopes (BOOT Ver:0.0.1.2 and BOOT Ver:0.0.1.3). My oscilloscope shipped with 0.0.1.3 boot and 00.04.03.00.01 software, I don't have the freeze issue.
Since firmware update 00.04.00.00.00 there doesn't seem to have been an update provided that contains a boot firmware update. I have not tried to unpack that specific version so I cannot see what boot firmware that update contains, however it seems that the software may use the software version in first line of the boot firmware .GEL file to see if it's a valid newer update.
If there have been no hardware refreshes, could it be possible that during manufacturing old boot firmware on oscilloscopes was present but failed being updated because the software had already been updated?
There has got to be some reason why people are on BOOT Ver:0.0.1.2.
Thank you, Shock. We really need people experiencing issues to report the full version page to their local service office. We can then compile the differences and give our Engineering team as much information as we can.
If you are experiencing the issue, I would like to ask that you please follow the directions below:
To check and display the full system information:
- In the trigger area on the front panel, quickly press MENU > MENU > FORCE > MENU
- In the menu area, press UTILITY > SYSTEM > SYSTEM INFO
- Save a copy of the display by inserting a USB memory device (FAT32 format) into the front panel USB slot and press the Quick Print icon
The instrument should report that the Software Version is 00.04.03SP2 (identical to 00.04.03.02.03).
If it does not, please upgrade your instrument to the latest revision.
The latest release of firmware for the DS1000Z series can be requested from this registration page:
http://beyondmeasure.rigoltech.com/acton/form/1579/001e:d-0001/0/-/-/-/-/index.htm?If you continue to have difficulties with your oscilloscope, please contact your local Rigol Support Office with the full instrument identification information.
Rigol North American Technical Support:
http://www.rigolna.com/tech-support/Rigol European Technical Support:
http://www.rigol.eu/tech-support/Rigol Support for other geographies:
EMD_support@rigol.com