Hello Everyone,
This is Jason Chonko and I am an Applications Engineer at Rigol Technologies USA.
We appreciate the passion that the members of EEVBlog have for their products and the community of Test and Measurement.
In order to effectively troubleshoot these types of problems, we encourage you to contact your local support offices if you are experiencing issues with any of our products.
We believe that the latest software release Version 00.04.03SP2 (00.04.03.02.03 in Engineering Mode) addresses the reported lock up and math bugs.
To check and display the full system information:
- In the trigger area on the front panel, quickly press MENU > MENU > FORCE > MENU
- In the menu area, press UTILITY > SYSTEM > SYSTEM INFO
- Save a copy of the display by inserting a USB memory device (FAT32 format) into the front panel USB slot and press the Quick Print icon
The instrument should report that the Software Version is 00.04.03SP2 (identical to 00.04.03.02.03).
If it does not, please upgrade your instrument to the latest revision.
The latest release of firmware for the DS1000Z series can be requested from this registration page:
http://beyondmeasure.rigoltech.com/acton/form/1579/001e:d-0001/0/-/-/-/-/index.htm?If you continue to have difficulties with your oscilloscope, please contact your local Rigol Support Office with the full instrument identification information.
Rigol North American Technical Support:
http://www.rigolna.com/tech-support/Rigol European Technical Support:
http://www.rigol.eu/tech-support/Rigol Support for other geographies:
EMD_support@rigol.com