I wonder what other Rigol owners experience of their customer support is?
I live in the UK, and bought a MSO2302A scope back in 2015. I have been very happy with the scope and it has weaned me off my favourite Tek analogue scopes. This model has the logic analyser, which I have used quite often. The waveform display has some bugs, however I would really like more than 16 channels, this is too little even for a 8 bit processor.
Some time ago I tried to contact Rigol, asking about software updates, no doubt related to my LA usage. This was back in Aug-2019. It was sent to "help@rigol.com". I got no reply. I re-emailed a month later, but again there was no reply. So I forgot and sort of gave up trying to reach out.
I would have also use Twitter to try to contact Rigol, but their Twitter account appeared to be for the USA only. In any case I got no response.
This is a bit of a bug bear, but I am getting more and more frustrated and annoyed at companies that don't provide a decent level of support. That means having a direct phone number for customer support. It's not just Rigol BTW, but some companies in the UK appear to go out of their way to avoid any cost in supporting customers, such as not having customer service.
So has anyone in this forum found a way to contact Rigol?