Translation:
Thank you for your email. As the video says - our product is great. If you want any changes then tuff-cheese.
Let me translate your translation
We don't want to invest more money in the development / bug fixing. We don't care if the product is really good or not, we just think it is good enough to make money for us. Take it as it is or leave it.
What is problem with this. How you thing if you are buying car, camera, TV, Phone, washing machine, etc.
What is big difference if buy test euipment.
How many of you have send letter to car factory and ask that blinking light switch need different timing, please what time you update it. Or how is washing machine who always forget timer if you have also selected extra rinse. have you send letter to factory and ask FW update - what is answer. "Do not use this setting". How about thousands of letters arrive from peoples who do not know what is oscilloscope or and how to use it and still also they want better FW. Or some other changes.
I do not like my camera, shutter speed selection menu is bad and in wrong place, it is more easy to handle if I can go directly after I push... ok I send letter to factory. What they answer. Something that: thank your interest about our products, we allways are happy we get feedback from our customers for developing our production. (and answer come from automatized answer machine)
I have reported two small bugs in Owon FW. I have show exactly what is bug, how it works. Documented it. Sen sinfo to Owon and get very professional answer and talking. It is really so that in factory level there need be some order what to do, when to do and who do. This is not as mixewd level of hobbyist club and hobby chat box if you start talking with engineers about product designing, bugs repair etc. I well undertand that first factory need "filter" peoples answering letters. If you btal professionally and also undertand even littlebit all this complex system what is making product then you get also real answers. They have not time to play "blinking led" kidding.
One example in short time "history" was 3'rd party Linux driver developing for Owon scopes.
There factory professionals also was helping this. But as all this kind of "open" systems, they never go ready or developing stop and then nobody update anything for new models.
Last time I tell factory I have problem to read waveform binary files. Inside 48 hours and both send 2 emails... now I know.
Some small bug I have find and reported these to Owon. They promise later repair it after they now inspect and look it deeper and then add to "need to do" list.
Try send letter to Apple factory and teach them how to do. I'm iteresting what kind of answer they give. Or try same with Nikon, or maybe with Tektronix...
Main stream is that there is product. You look this product pros and cons, then you look others, also what you like or nt, also what are you feels about product. Then you select. That's it. Buy what you have inspected what is ok for you.
If you have find really bug or fail then please document it so that this simpliest first phase "filter" people do not put it to garbage and give some trivial answer. We can help factory do better or we can only make load to factory peoples who read thousands of emails. Also if you report something. Do not write as here in forum. If you want they really take you serious. make simply and clear document about what you see problem. Take good care that chinese culture and specially they language and laguage based thinking is littlebit different. Do NOT never go as wild westerns to saloon... show gun and tell that YOU are wrong, this YOU have make wrong. It is better to littlebit adapt also to cultural things. What is normal here is not always normal in China. If you can do so that chinese EE or sales person feel loose his faces... you just have loose this game. Do not show your finger to hima that YOU do wrong. You can ask that you want do cowork and help develop together better machine and it do not cost anything and also you can win more selling and more money if we do these small developments..
One problem is also that there is just one product, example SDS7102VGA.
One like orange one like apple. It is impossible to grow appleorange.
I go to store and I do not buy apple if I like orange better. If I still buy apple and then go to for appeal and whimper with farmer that: I do not like this becouse it do not taste as orange, YOU have made something wrong. Clever?
If I do this... where I find one stupid. It is easy, I go and look mirror, then I find.
I have never get stupid answer from Owon after first they have understand what we are talking and why.