I'm curious for their answer!
I'm quite sure that they have received enough similar messages from other customers.
Until now their answers is almost like that :
"About GND ISSUE, we will solve it try our best in future" or
"Unfortunately, there is no any warranty cover because there is no any effect at measurements by "gnd noise".
I hope, the Owon to has a final proposal to their customers for this issue, now.
Apparently Owon hasn't ventured too far from previous statements, here is the response I just got:
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"Thank you for purchasing OWON product.
As to GND noise, we have noticed there is noise, but it is not the one will affect your testing result, as you know, every scope has noise affect by testing environment.
We have not plan and exact date to make change for it now, because it is not quite abnormal. Unlike the ones said in the blog.
Thank you for understanding. "
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If I understand this correctly, they are saying that:
1. They know there is noise.
2. In their opinion the noise doesn't affect testing.
3. That this noise is similar to other external sources of noise you may encounter while using the scope.
4. That making changes to correct this noise is not a priority because it is closer to normal than abnormal.
5. That either the noise they see or the influence they believe it has in the usability of the scope doesn't match what is said about it in the EEVblog.
6. That they are hoping that the customer finds this explanation acceptable.
As I stated before, I view the GND noise on my scope as just an inconvenience. So I can't argue that some of the statements made by Owon are untrue. However, I find it strange and inappropriate, that a test equipment manufacturer would justify an obvious flaw in their equipment by pointing out the existence of external similar conditions that mimic it. Similarly, a car manufacturer could justify a car that pulls slightly to the right on a straight and level road, by reminding the customer that common road conditions would require him to steer in a similar way anyway.
In the end, Owon didn't directly answer the questions regarding Warranty coverage. However, the tone of the message leaves little doubt in my mind that at least at present they don't plan to offer Warranty coverage or any kind of a discount.
Ultimately, Owon will have to live with the results of their actions. Saving a few dollars now may seem as a wise financial decision. But only time will tell the actual cost of disappointing current customers and causing prospective buyers to take pause.