Re: FeelElec New Arrival FY-6900 Signal Generator

[feeltech]

Dear Customers,
Thank you very much for your support for FeelElec Products.
Our company has launched a new signal generator FY6900 in 2019.

The following is a detailed introduction of the new product.


Product Description:
    FY6900 series dual-channel function/arbitrary waveform generator is a high-performance, cost-effective and multi-functional signal generator which integrates functions of function signal generator, arbitrary waveform generator, pulse signal generator, noise generator, VCO, counter and frequency meter. The instrument uses large-scale FPGA integrated circuit and high-speed MCU microprocessor. The internal circuit uses high-precision active crystal oscillator as the reference, and the signal stability is high. Surface mounting technology greatly improves the anti-interference and service life of the instrument. The instrument has completely independent dual DDS signal and four TTL level output. It can generate 36 preset waveform signals such as sine wave, square wave, rectangular wave, triangular wave, sawtooth wave, pulse wave, white noise and 64 user-defined waveforms. This instrument achieves the perfect combination of easy-to-use, excellent technical indicators and many functional characteristics in signal generation, waveform scanning, parameter measurement and use. It can help users accomplish their tasks faster. It is an ideal test and measurement equipment for electronic engineers, electronic laboratories, production lines, teaching and scientific research.

    FY6900 series dual-channel function/arbitrary waveform generator has humanized keyboard layout and instructions, providing users with an intuitive operation interface. The display interface uses a 2.4 inch TFT color LCD screen with 320*240 high resolution. It can display all the parameters of the two channels at the same time and prompt the current button function. The shortcut key greatly simplifies the complex operation process and greatly enhances the operability of the instrument. Users can use the instrument skillfully without spending a lot of time to learn and familiarize themselves with the operation of the instrument.

Appearance:






Technical Parameter:



Purchase Link: https://www.aliexpress.com/store/group/FY6900-Series/5040093_516012542.html?spm=2114.12010615.pcShopHead_85220635.1_3

[BravoV]

What ? No contest for free AWG ? Especially for the new released ones ?  C'mon ...

Considering this forum alone has contributed alot to your business, imo.

[beanflying]

I wasn't going to but take this as critique on your on going poor behaviour to your current user base!

Your complete lack of support for the 6600 for those with failed units due to no fault of their own is PATHETIC!

Your abandonment of the 6800 after only months since release and likely non support going forward is Questionable at best!

Your renaming from company A to B is pointless as the shit from the already mentioned models has never been explained of supported by YOU and YOUR Company in any satisfactory manner.

LET THE POTENTIAL BUYERS BEWARE This company SUX until proven otherwise over time moving forward!

[beanflying]

It is not ME you owe a PM to it is the others long ignored by your company. Unlike some mine has worked well for the price paid and I have no real complaints about my 6600 apart from the much talked about terrible power supply and other niggles.

What I do have a major problem with is the complete lack of morals you show asking the members of this forum to support you when you have not supported those who asked and were not!

[feeltech]

I wasn't going to but take this as critique on your on going poor behaviour to your current user base!

Your complete lack of support for the 6600 for those with failed units due to no fault of their own is PATHETIC!

Your abandonment of the 6800 after only months since release and likely non support going forward is Questionable at best!

Your renaming from company A to B is pointless as the shit from the already mentioned models has never been explained of supported by YOU and YOUR Company in any satisfactory manner.

LET THE POTENTIAL BUYERS BEWARE This company SUX until proven otherwise over time moving forward!

Thank you for your support and attention to our products! Our replies and commitments to your questions are as follows:

1. The company's previous sales and after-sales are the responsibility of the agents, which causes some customers' problems not to be feedback to us and thus not solved in time. As a manufacturer, we first apologize to you, so this situation will not exist after we open the official store of Aliexpress and eevblog account. Customer products can be directly fed back to us whenever they are purchased from any channel. Our company will actively solve the problem.
2. FY6900 is a new series of products, and its performance index is better than FY6800. FY6800 and FY6600 have no shutdown plans. We will continue to provide technical support and after-sales service to our customers.
3. About brand, FeelTech and FeelElec belong to our company, which can be reflected in the product boot screen.

If customers have Questions or suggestions about the product can be feedback to us, I believe that through our communication, we can make products and services better! Thank you again for your support for our products!

[beanflying]

Your first attempt at interacting with this Forum is this Thread started by a mystery Member spruiking for you! You didn't even have the decency to start your own thread.

https://www.eevblog.com/forum/testgear/feeltech-fy6600-60mhz-2-ch-vco-function-arbitrary-waveform-signal-generator/

Start at the beginning and read the content and try and repair why we should think kindly of you and not think you are PATHETIC in your companies behaviour!

You are the MANUFACTURER of the product and the failures start and end with you with your reseller being in the middle with generally zero technical skills or knowledge. Then to blame them for your poor product is worse than pathetic! Using them as sacrificial pawns is beyond pathetic.

[feeltech]

Your first attempt at interacting with this Forum is this Thread started by a mystery Member spruiking for you! You didn't even have the decency to start your own thread.

https://www.eevblog.com/forum/testgear/feeltech-fy6600-60mhz-2-ch-vco-function-arbitrary-waveform-signal-generator/

Start at the beginning and read the content and try and repair why we should think kindly of you and not think you are PATHETIC in your companies behaviour!

You are the MANUFACTURER of the product and the failures start and end with you with your reseller being in the middle with generally zero technical skills or knowledge. Then to blame them for your poor product is worse than pathetic! Using them as sacrificial pawns is beyond pathetic.

1. We hope you can give us detailed questions about the inferior quality of the products, and we can help you solve them. We would like to thank you very much for your suggestion. FeelElec wants to bring customers a better product experience.
2. FeelElec have never attributed the responsibility to the agent, the agent feedback to our company's problems, we will respond within 24 hours, and actively assist the agent to help customers solve problems.
3. From now on, there will be someone in charge of the forum account. We are willing to receive more feedback from customers and suggestions. We also have the ability to solve any problems in our products, provide better services for users, and develop more products that users like. Better help distributors sell our products!
4. Any questions about product quality or special functional requirements you may encounter before or after can contact us directly in eevblog.

After-Sale Email Address: service@feelelec.com

[Electro Fan]

Hello feeltech,

You will likely get a lot of questions and suggestions here.  The feedback from EEVblog forum members might seem challenging but if you can respond well it will help you sell more of your products and also develop new features, functions, and improved performance.

Your 6900 model looks promising but many of your best customers and best advocates and friends could be your 6600 and 6800 customers.  Your 6600 and 6800 customers took the risk to try your products and how you support them will influence the thinking of potential new customers.  This might be the most important thing.

Having said the above, I have two suggestions for you.

1. You should consider selling your products directly from you (and/or your distributors) with feeltech factory support on eBay for customers who prefer to buy on eBay.

2. You should consider adding a 10 MHz reference input to your products so that customers can improve clock performance with external GPSDOs.

Good luck.

[bdunham7]

1. We hope you can give us detailed questions about the inferior quality of the products, and we can help you solve them. We would like to thank you very much for your suggestion. FeelElec wants to bring customers a better product experience.
2. FeelElec have never attributed the responsibility to the agent, the agent feedback to our company's problems, we will respond within 24 hours, and actively assist the agent to help customers solve problems.
3. From now on, there will be someone in charge of the forum account. We are willing to receive more feedback from customers and suggestions. We also have the ability to solve any problems in our products, provide better services for users, and develop more products that users like. Better help distributors sell our products!
4. Any questions about product quality or special functional requirements you may encounter before or after can contact us directly in eevblog.

After-Sale Email Address: service@feelelec.com

So I have a few questions and ideas for you:

1.  Can you provide a reliable, navigable, usable english-language (and perhaps others since these are sold globally) web site that has downloads for the PC software that is included on the CD that comes with the unit?  A significant number of these CDs have been reported unreadable or even missing entirely.  If this already exists and I missed it, thanks and I apologize in advance.  If the software is different for the FY6600, FY6800 and FY6900, they each should have their own page.  And improving the software would be welcome too.

2.  Can you tell us what changes have been made in the FY6900 other than the case?  Specifically, some resellers are advertising a feature called "Magic Pulse", which supposedly eliminates jitter in certain square waves.  Is this a real thing?

3.  Are these things actually manufactured, boxed and shipping yet?

4.  Choose your resellers more carefully if they aren't representing you well.  Selling and supporting them yourself on Aliexpress, eBay and perhaps Amazon would be a good thing.   

[feeltech]

Hello feeltech,

You will likely get a lot of questions and suggestions here.  The feedback from EEVblog forum members might seem challenging but if you can respond well it will help you sell more of your products and also develop new features, functions, and improved performance.

Your 6900 model looks promising but many of your best customers and best advocates and friends could be your 6600 and 6800 customers.  Your 6600 and 6800 customers took the risk to try your products and how you support them will influence the thinking of potential new customers.  This might be the most important thing.

Having said the above, I have two suggestions for you.

1. You should consider selling your products directly from you (and/or your distributors) with feeltech factory support on eBay for customers who prefer to buy on eBay.

2. You should consider adding a 10 MHz reference input to your products so that customers can improve clock performance with external GPSDOs.

Good luck.

FY6900 is an upgraded product of FY6600 and FY6800. Customers can enjoy the technical support and after-sales service provided by our company at any time.

Thank you very much for your suggestion. The reply is as follows:
1. There are distributors selling our products on Ebay, and customers can buy them on Ebay. After-sales problems can be directly contacted with us, or feedback to us through distributors, we will solve after-sales problems for you.
2. FeelElec technicians will accept your suggestion and upgrade the product according to your suggestion.

[feeltech]

So I have a few questions and ideas for you:

1.  Can you provide a reliable, navigable, usable english-language (and perhaps others since these are sold globally) web site that has downloads for the PC software that is included on the CD that comes with the unit?  A significant number of these CDs have been reported unreadable or even missing entirely.  If this already exists and I missed it, thanks and I apologize in advance.  If the software is different for the FY6600, FY6800 and FY6900, they each should have their own page.  And improving the software would be welcome too.

2.  Can you tell us what changes have been made in the FY6900 other than the case?  Specifically, some resellers are advertising a feature called "Magic Pulse", which supposedly eliminates jitter in certain square waves.  Is this a real thing?

3.  Are these things actually manufactured, boxed and shipping yet?

4.  Choose your resellers more carefully if they aren't representing you well.  Selling and supporting them yourself on Aliexpress, eBay and perhaps Amazon would be a good thing.   

Thank you very much for your feedback and suggestions. The replies are as follows:

1. This is our PC software download link： http://en.feeltech.net/index.php?case=archive&act=list&catid=6&page=1   

2. The functional performance upgrade that distributors publicize really exists. Following are details of FY6900 upgrade:
- MagicPulse Technology,Low Jitter(RMS)<200ps
- More Than 100 Waveforms: 8192 points * 14bits
- 0~24Vpp Amplitude Range,Min Resolution 1mV
We will record and upload relevant test videos as soon as possible.

3. Perhaps we can’t understand the third article clearly. Would it be convenient for you to describe it in more detail?

4. Thank you for your suggestion. We will carefully screen distributors in the future.

[beanflying]

Your first attempt at interacting with this Forum is this Thread started by a mystery Member spruiking for you! You didn't even have the decency to start your own thread.

https://www.eevblog.com/forum/testgear/feeltech-fy6600-60mhz-2-ch-vco-function-arbitrary-waveform-signal-generator/

Start at the beginning and read the content and try and repair why we should think kindly of you and not think you are PATHETIC in your companies behaviour!

You are the MANUFACTURER of the product and the failures start and end with you with your reseller being in the middle with generally zero technical skills or knowledge. Then to blame them for your poor product is worse than pathetic! Using them as sacrificial pawns is beyond pathetic.

1. We hope you can give us detailed questions about the inferior quality of the products, and we can help you solve them. We would like to thank you very much for your suggestion. FeelElec wants to bring customers a better product experience.
2. FeelElec have never attributed the responsibility to the agent, the agent feedback to our company's problems, we will respond within 24 hours, and actively assist the agent to help customers solve problems.
3. From now on, there will be someone in charge of the forum account. We are willing to receive more feedback from customers and suggestions. We also have the ability to solve any problems in our products, provide better services for users, and develop more products that users like. Better help distributors sell our products!
4. Any questions about product quality or special functional requirements you may encounter before or after can contact us directly in eevblog.

After-Sale Email Address: service@feelelec.com

Save your platitudes for someone gullible enough to believe them 

After 4+ YEARS YOU were still producing units with sub par power supplies and were no doubt very aware of that fact! 90V of floating supply is  So many other threads but I won't bother adding them all here.
https://www.eevblog.com/forum/testgear/feeltech-fy3200-psu-upgrade/msg965575/#msg965575

Completely inadequate and PATHETIC response to some of YOUR CUSTOMERS directly and or via resellers not being able to come together to resolve major failures of FY6600 units. https://www.eevblog.com/forum/repair/reflashing-or-resetting-a-feeltech-fy6600-signal-generator/ In a similar manner I won't bother to list all examples but trust me they are MANY! Members of this Forum were left with non functioning  units. True some were resolved but most went unsolved!

And in the main FY6600 thread so many partial failures of displays or certain waveforms and yet no upgrade or remedy path to repair them!

Clearly you only want to waffle platitudes and Feelgood  about moving forward and have us whitewash you very grey past.

Until you face up to your past you don't deserve a free pass to your future.

[feeltech]

Your first attempt at interacting with this Forum is this Thread started by a mystery Member spruiking for you! You didn't even have the decency to start your own thread.

https://www.eevblog.com/forum/testgear/feeltech-fy6600-60mhz-2-ch-vco-function-arbitrary-waveform-signal-generator/

Start at the beginning and read the content and try and repair why we should think kindly of you and not think you are PATHETIC in your companies behaviour!

You are the MANUFACTURER of the product and the failures start and end with you with your reseller being in the middle with generally zero technical skills or knowledge. Then to blame them for your poor product is worse than pathetic! Using them as sacrificial pawns is beyond pathetic.

1. We hope you can give us detailed questions about the inferior quality of the products, and we can help you solve them. We would like to thank you very much for your suggestion. FeelElec wants to bring customers a better product experience.
2. FeelElec have never attributed the responsibility to the agent, the agent feedback to our company's problems, we will respond within 24 hours, and actively assist the agent to help customers solve problems.
3. From now on, there will be someone in charge of the forum account. We are willing to receive more feedback from customers and suggestions. We also have the ability to solve any problems in our products, provide better services for users, and develop more products that users like. Better help distributors sell our products!
4. Any questions about product quality or special functional requirements you may encounter before or after can contact us directly in eevblog.

After-Sale Email Address: service@feelelec.com

Save your platitudes for someone gullible enough to believe them 

After 4+ YEARS YOU were still producing units with sub par power supplies and were no doubt very aware of that fact! 90V of floating supply is  So many other threads but I won't bother adding them all here.
https://www.eevblog.com/forum/testgear/feeltech-fy3200-psu-upgrade/msg965575/#msg965575

Completely inadequate and PATHETIC response to some of YOUR CUSTOMERS directly and or via resellers not being able to come together to resolve major failures of FY6600 units. https://www.eevblog.com/forum/repair/reflashing-or-resetting-a-feeltech-fy6600-signal-generator/ In a similar manner I won't bother to list all examples but trust me they are MANY! Members of this Forum were left with non functioning  units. True some were resolved but most went unsolved!

And in the main FY6600 thread so many partial failures of displays or certain waveforms and yet no upgrade or remedy path to repair them!

Clearly you only want to waffle platitudes and Feelgood  about moving forward and have us whitewash you very grey past.

Until you face up to your past you don't deserve a free pass to your future.

We dono’t want to cover up the problems existing in the previous products, just want to be able to better serve customers and solve customers'problems.
As for the FY6600 malfunction encountered by our customers, now contact us, we will still actively solve the problem for our customers.
service@feelelec.com
Regarding the power supply, the answers are as follows:
First of all, in the absence of the introduction of the ground wire of the two-wire plug of the switching power supply system will have such a situation.
In order to suppress common mode interference, the switching power supply in the design, the "Safety ceramic Cap" will be between the "LG / NG" (Safety Ceramic Cap is used for such occasions, even if the capacitor fails, will not lead to electric shock, so the secondary side of the switching power supply "ground" is equivalent to the midpoint of the AC voltage, so you measured 110V voltage. But this does not mean there will be security risks, after all, the capacitance capacity of only 1000pf.
If you are still worried about its leakage, then the correct way is to measure its DC leakage resistance, the use of insulation tester is the most effective way
And we responded in 2017 as well，
https://www.eevblog.com/forum/testgear/feeltech-fy6600-60mhz-2-ch-vco-function-arbitrary-waveform-signal-generator/msg1297231/#msg1297231

The following figure is the official shooting of Apple Power Supply. You can see that the suspension voltage is 55V, which does not mean that the quality is problematic.

[bdunham7]

3. Perhaps we can’t understand the third article clearly. Would it be convenient for you to describe it in more detail?

Thank you for the link to the software.  Unfortunately, the link didn't work when I tried it just now.  Could you check on this?

As for question #3, I'm asking if the FY6900 has actually been delivered to your distributors yet.  Nobody seems to actually have any, although a lot of them claim to.

[chickenHeadKnob]

As for question #3, I'm asking if the FY6900 has actually been delivered to your distributors yet.  Nobody seems to actually have any, although a lot of them claim to.

Yes they have been shipping, I got  mine from Banggood --> Kanadia about 10 day's ago. I verified it makes sine waves! and other stuff. I am so backed up with other problems right now I diddn't want to announce this as I know you guys are so hot and horny for inside pics and tests.
I was hoping someone else would take that burden. (embarrass icon here)

[feeltech]

Thank you for the link to the software.  Unfortunately, the link didn't work when I tried it just now.  Could you check on this?

As for question #3, I'm asking if the FY6900 has actually been delivered to your distributors yet.  Nobody seems to actually have any, although a lot of them claim to.

1. We are very apologized to our website may have some problems. You can download files from Google Drive first. This is download link: https://drive.google.com/open?id=0B3N_NW8vylrmWU93b0EwRjhrQlE . We will update the website later and send you a link.
2. FY6900 has already started to sell. You can buy it from an agent or our Aliexpress store.

[beanflying]

We dono’t want to cover up the problems existing in the previous products, just want to be able to better serve customers and solve customers'problems.
As for the FY6600 malfunction encountered by our customers, now contact us, we will still actively solve the problem for our customers.
service@feelelec.com MAJOR BS
Regarding the power supply, the answers are as follows:
First of all, in the absence of the introduction of the ground wire of the two-wire plug of the switching power supply system will have such a situation.
In order to suppress common mode interference, the switching power supply in the design, the "Safety ceramic Cap" will be between the "LG / NG" (Safety Ceramic Cap is used for such occasions, even if the capacitor fails, will not lead to electric shock, so the secondary side of the switching power supply "ground" is equivalent to the midpoint of the AC voltage, so you measured 110V voltage. But this does not mean there will be security risks, after all, the capacitance capacity of only 1000pf.
If you are still worried about its leakage, then the correct way is to measure its DC leakage resistance, the use of insulation tester is the most effective way
And we responded in 2017 as well，
https://www.eevblog.com/forum/testgear/feeltech-fy6600-60mhz-2-ch-vco-function-arbitrary-waveform-signal-generator/msg1297231/#msg1297231

The following figure is the official shooting of Apple Power Supply. You can see that the suspension voltage is 55V, which does not mean that the quality is problematic.
(Attachment Link)

Compared with users like fremen67 that definitely deserves a free unit, not to mention many others, I did almost nothing except starting the the avalanche a bit.
I still think I deserve my 3.1 firmware unit replaced, along with all the other 3.0/3.1 firmware units.
You have only one threat practically to look into it, but  I have a feeling that will be probably the only Feeltech post, or one of the very few, same like this "Amy" person that started the other thread.
And yes, would have been nice to actually answer my emails, sent long ago.

 Good luck to the winners, personally I will not give my private information for 100EUR, but some others maybe will do it.

 DC1MC

FeelTech, here's a link to fremen67's profile, for convenience. You can PM him a message.

You simply FAIL to comprehend your past. About the only way forward to start to remedy this is release the firmware for the FY6600 and the method to repair damaged units. Either that or consider sending 'review samples of your new one to those affected that have dead units. Return shipping and freighting units is just not on unless YOU are paying for postage both ways.

Both of the member quotes above were from your most recent spruiking of the 6800. And surprise surprise went unanswered.
This Link https://www.eevblog.com/forum/contests/feeltech-fy6800-signal-generator-free-trial/

[feeltech]

You simply FAIL to comprehend your past. About the only way forward to start to remedy this is release the firmware for the FY6600 and the method to repair damaged units. Either that or consider sending 'review samples of your new one to those affected that have dead units. Return shipping and freighting units is just not on unless YOU are paying for postage both ways.

Both of the member quotes above were from your most recent spruiking of the 6800. And surprise surprise went unanswered.
This Link https://www.eevblog.com/forum/contests/feeltech-fy6800-signal-generator-free-trial/

We have no staff to take charge of this forum account before. We have not landed in this forum for a long time. We apologize for the vacancy in our work. At the same time, we will compensate the damaged customers. From now on, our account is in the charge of a special person, we will maintain the forum. Customers who have purchased version FY6600 V3.0 before will send the firmware chip downloaded version V3.1 free of charge as long as they contact us. At the same time, if these customers intend to purchase FY6900 series products, our company will return all the profits of the machine to customers, charging only the cost of equipment and transportation costs. Please contact us in EVVblog or Email.

Email address: service@feelelec.com

[wasyoungonce]

Given all this ( yes I read the whole fy6600 thread) guess I’ll keep saving for something that has product support.

[FeelElec]

Given all this ( yes I read the whole fy6600 thread) guess I’ll keep saving for something that has product support.

Thanks for your reply and hope you can still support our product. And if you have any suggestions or questions, please contact us any time.

[FeelElec]

Thank you for the link to the software.  Unfortunately, the link didn't work when I tried it just now.  Could you check on this?

Have a nice day, our website have already to works well. This is the link http://en.feelelec.com/index.php?case=archive&act=list&catid=6.

[Jacon]

Thank you for the link to the software.  Unfortunately, the link didn't work when I tried it just now.  Could you check on this?

Have a nice day, our website have already to works well. This is the link http://en.feelelec.com/index.php?case=archive&act=list&catid=6.

Really ?!?
This is all what I get there:
模板不存在：/www/wwwroot/en.feeltech.net/template/default_html5/message/error.html 

My advice:  Flowing us with streams of words is counterproductive, believe me.
So, less writing, more reading, thinking. & checking...

[FeelElec]

Really ?!?
This is all what I get there:
模板不存在：/www/wwwroot/en.feeltech.net/template/default_html5/message/error.html 

My advice:  Flowing us with streams of words is counterproductive, believe me.
So, less writing, more reading, thinking. & checking...

We are very sorry about it. It's amazing that we can open the link.
Can you help us one thing? Please check the http://en.feelelec.com/ or search en.feelelec.com can be opened?

Thanks for your suggestion.

FeelElec

[PA0PBZ]

Remove the dot (.) after the 6 and it works: http://en.feelelec.com/index.php?case=archive&act=list&catid=6
However, I do not see software.

[FeelElec]

Really ?!?
This is all what I get there:
模板不存在：/www/wwwroot/en.feeltech.net/template/default_html5/message/error.html 

My advice:  Flowing us with streams of words is counterproductive, believe me.
So, less writing, more reading, thinking. & checking...

Dear Customers,
I'm very apologized to I added an extra point after the link. 
This is my fault, sorry again.

From a mistaken employee。