I just acquired an Agilent DSO81204A scope that had a bad power supply (now fixed), and a hard drive that was full of specialty software apps from the previous owner that interacted with the Infiniium scope app and managed to slow the scope to a crawl. According to the serial number tag, the scope originally came with factory installed options 001 (expanded memory) and 003 (serial analysis and mask testing).
I decided that the best way to get the scope to a known good state was a full restore from the hidden restore partition on the hard drive. The restore went well EXCEPT that the two options were no longer activated. I don't have the license keys for them, and Keysight can't seem to locate them either.
What's the best way to get these options reactivated? I really like this scope, and the expanded memory would be very helpful (and I wouldn't mind having the serial analysis and mask testing options either)!
Thanks,
Stan