I also have a Windows 10 Pro system, but in my case, install went smooth, although it took a long time as a number of prerequisite software (a total of 5 additional software outside of Benchvue) also got installed in the process.
While install was fine, the software crashed a few times, and one time it crashed Windows into the blue screen of death, it also could not identify the instrument on the first load. After a few restarts of Benchvue and Windows, now it seems to work OK.
With the variability of different Windows systems, and the number of dependency software it requires, I can understand why it can cause problem for a lot of people. But if logging and more sophisticated graphing is your thing, then I can understand the value of the software. Otherwise, the web remote control does a lot of the same thing without requiring a Windows machine.