I've just had a play with the screen protector that Mike linked too - I can confirm that it works well, especially if you make sure everything is extremely clean (especially dust free) and put it on behind the front cover (looks like it is original). That said, I've taken it off again, as I like the crispness of the shiny screen and don't have it in an position where reflections are an issue.
While I had the cover off I also had a look at the encoders, and purchased a similar ALPS EC11J series part to investigate removing the detents, which are still one of the most irritating things about this unit. Unfortunately a stock part is not available without detents, and it also seems that R&S is using a semi-custom model (ALPS don't show the combination of shaft length and style on their product list). Having pulled the similar encoder apart, I'm pretty confident that the detents can be removed from the original R&S parts without destroying them, with the following process:
- buy a spare encoder, remove the outer metal "shell" carefully by un-bending the tabs underneath. Disassemble this one to get an idea of what's inside before working on the real thing (have a go at removing the detent spring too)
- carefully cut the shell of the R&S part on the pcb, as shown in the picture, to separate it into 6 individually soldered down parts (side cutters, possibly a small file could be useful here)
- unsolder each of these parts individually, paying special care to the 2 wide pieces (these have the tabs bent under the black plastic bit)
- pull the top assembly off (black plastic part, switch and contacts remain on the PCB), and disassemble the encoder to remove the detent spring (this is the only part which needs to be forcibly removed, everything else is just keyed to fit together and is held by the metal shell)
- re-assemble, and solder the "shell" from the spare encoder (with the bottom tabs removed) onto the PCB to replace the original one which was cut for easy removal. The removed tabs shouldn't matter as the black part that they retained is still held down by solder.
I'm not going to do this mod to my scope in the near term as I think it'd void the warranty pretty thoroughly, but I really don't like the detents so once I'm confident that the unit is working well I'll be seriously considering it. It's a real shame that R&S didn't ask ALPS to do a small customisation to the encoder to make all this unnecessary, but in their defence, the well-executed trace movements on the touch screen do make up for a lot of the annoyance.