Just to clarify.....
Anyone selling through ebay
AS A BUSINESS is subject to the DSR / CRA.
It doesn't matter if the seller is in the north pole - if they are trading through Ebay.co.uk and selling to customers in the UK, no matter where in the world their business is, they are subject to and bound by those regulations. Even ebay are ultimately bound by and governed by those regulations - as are ANY
businesses trading through ebay.co.uk. The seller can write no returns etc all over their listing but those terms mean absolutely nothing when wieghed against the DSR and CRA. Anyone selling to the UK should be FULLY versed in these regulations.
Auctions are a slightly different matter but I didn't deal with an auction - I dealt with buy it now which brings the DSR and CRA into playThe seller and ebay can print whatever terms and small print they like but the DSR and the consumer rights act will always take precedent. That's what they were created for.
Anyone wishing to contact trading standards or Citizens advice can verify this.
Like I said, I can cancel. No reason needed. None of this "it's a binding contract" or "it's up to the seller's good will" nonsense.
I could set up a shop tomorrow and fill my terms and conditons with things like once you click buy it's yours, no refunds, no warranty etc but ultimately these mean naff all.
Taken from Citizens Advice:If you bought the item online, over the phone or by mail order
You automatically get a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person - unless it’s bespoke or made to measure.
The cooling-off period starts as soon as you receive your order, and there doesn’t need to be anything wrong with the item for you to get a refund.
You won’t get a cooling-off period when you buy:
something that deteriorates quickly - like flowers or food
an item that was personalised or custom-made for you
anything from a private individual rather than a business
a CD, DVD or software, if you break the seal on the wrapping
If you paid for standard delivery when you bought something, the seller has to refund this if you return it. If you chose a more expensive delivery option, you'll have to pay the difference.
Use your cooling-off period
You need to tell the seller you don’t want the item within 14 days of receiving it. Once you’ve told the seller, you’ve got another 14 days to actually send the item back.
You can use our template letter to let the seller know you’re cancelling. Keep a copy so you’ve got proof you sent it.
You could also phone - but make sure you make a note of who you speak to and what was agreed. It’s a good idea to follow up with a letter or email.
Sellers must give you certain information when you buy something without seeing it in person. This includes their business address and phone number, and details of your right to cancel. If you didn’t get this in writing (they’re allowed to send it by email) then your cooling off period is increased even further, to a year and 14 days.
14 days is the absolute minimum cooling-off period that a seller must give you. Make sure you check the terms and conditions in case they’ve given you more time to change your mind - many choose to do so.
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