Tautech, did you get any response from Siglent on how to correct this issue in a SDS1102X ?
I rather don't want to send it back to the factory. I have all the tools to do the repair myself. Just need to know what parts need to be replaced.
As one can see in several topics of the Siglent scopes, the LF compensation of the Siglent scopes is not to good. In fact it is very poor. The upcoming reviews of any new Siglent scope should have a close look at this LF compensation, with and without probes.
Sorry I haven't investigated any LF internal compensation issues for SDS1kX models, only X-E.
Are both channels the same, and probes too ?
I'm guessing that screenshot is with probes.
What is the signal source ?
If we refer to cjm's post, IMO that's the wisest course of action:
Ok, I've received a reply from the dealer :
...
we already had a few cases where the SDS1000X devices have a weakness at low frequencies (<300Hz) AND low voltages (<500 mV).
If the deviation is greater then 3% (this is what is specified in the datasheets) we can send the device to Siglent for adjustment.
Unfortunately there is no other way to solve this.
...
So my SDS1202X will be going on a little trip!
For your location the work will be done in Hamburg not at the factory in Shenzhen or maybe even your local dealer.
Yeah I know it's a curse but at least Siglent are prepared to put this right.
I'll point someone to your post to get a speedy solution for you. Expect PM contact.
Thinking ahead, you want to make sure (if indeed the mainboard gets replaced) they have one on hand to ensure a quick turnaround for you.