Hi!
I bought a brand new DSOX3014A and it seems defective, presenting a negative DC offset in all ranges, and it is not constant along the ranges.
I sent Keysight an e-mail asking for repair and they sent to me an "Diagnostic evaluation" quote, asking around USD170 (BRL637.76) only to verify what the problem is. After that "evaluation" they will send a quote for the repair.
I explained to then that the scope was under warranty, and asked if that service is not covered by the warranty.
Keysight replied saying that in "their system" the warranty is expired, and asking if I have an extended warranty.
So I replied saying that I do not have an extend warranty, and I sent the legal purchase document (fiscal invoice) with the purchase date (the purchase date is Jun 07, 2019). Then I asked if the warrant period doesn't starts at the purchase date.
They replied saying that I bought the equipment from Nortron (a brazilian company that sells TE) and not direct from Keysight. And that my warranty is expired, because Keysight sold the equipment to Nortron in 2011!
To me it is absurd! While the equipment was in the store stock the warranty counter was running... Only if I had bought the equipment in the day that it arrived at the store I would have the full 3 years warranty.
Of course this strange Keysight behavor has no support in brazilian law, I will try to solve this with US Keysight before taking another actions.
In the thread bellow, other brazilian member had a bad experience with Keysight and @"Keysight DanielBogdanoff" helped him to find a solution:
https://www.eevblog.com/forum/testgear/oh-no!-i_m-never-buying-any-agilent-keysight-equiment-ever-again!/
So I am posting here to publicize this case and listen the point of view of another members, hoping that @Keysight DanielBogdanoff helps me.
Regards,
Rodrigo.