When they got away from Oscilloscopes, Tektronix indeed didn't always do well.
Their "650" series picture monitors were beautifully crafted, but had numerous problems------ the file of modifications sheets was like a phone book.
Try as you might, it seemed impossible to get the promised performance out of them.
Sony, as a "next generation" replacement a few years later, made the BVM1301, which was identical in outside dimensions.
The Sony interior wasn't near as pretty as the 650 series, but they met specs "out of the box", & still did, 20 years down the track, unlike the Teks, which were often sitting unused in the test equipment store with various problems 10 years or less after purchase.
If they did fail, they were easy to fix, & didn't require any "unobtainium" parts.
I think Tek suffered a bit from hubris, didn't really research their market properly, & thought "Everybody would love it, because it came from Tektronix".
People did buy them, & "really tried to love them", but after becoming used to 'scopes that "just kept on working", it was a bit of a shock to get something with continuing problems from the same company.