How about sticking with facts? "Liar" is an opinion. "... was missing" is a fact.
You clearly didn't read the message exchange. Or even the summary. "Liar" is a fact too, in this case. They continued to claim they didn't have and could not find any such manual, even after I'd pointed out that they had 4 of that exact manual for sale in another listing. Eventually I bought one of them, and now have it here, so there's no use saying that listing was in error. They knew they had them, they knew I knew they did, yet they still claimed to not have any. I don't think there's a more suitable word other than 'liar'. Or maybe 'insane.'
This is why I documented it all in such detail. Because it's just not believable if I merely described their behavior in general terms.
I've been in similarly hard to believe situations before, more than once, so these days archive everything from the beginning, just in case it turns out to be necessary to publish.
If there is a problem, I let the seller(s) know. If they correct it, it's fine. If they don't, it's a problem. My review will usually reflect that. There has been exactly one seller who didn't correct the problem after few hundred purchases. Ignored me for quite sometime and then lied. That's deliberate. That's the time to give bad reviews.
Yes yes. You're just assuming I'm exaggerating, but no. Read the (tedious) event series. I think I was extremely patient with their bullsh*t. The only reason I don't give them TWO negatives right away, is even I can hardly believe it. Can't help thinking there may be some unknown circumstance, like they are having a breakdown, or on the verge of business failure, or just nuts.
Meanwhile, finally the anti-static setup is complete.