If people only concentrate the price, well why not proposing everything like a kit with components, case,
bill of materials and serigraphy masks for each country!
Pascal,
there will be always people looking for cheaper than cheap. They don't care about DOA warranty,
don't care about regular warranty, don't care about packaging - only price counts.
Is it right ? Well, depends - but honestly i prefer to have at least DOA warranty on no costs,
which is
not given if i buy from any of those "cheap-sellers". Sure, such seller can say
"i will checked before i send out, so no DOA 100%", but that's the half of the story.
This is electronic equipment, it can always fail, especially BGA parts might works for few days and then stop,
and this is common for all products, not only chinese (just see Dave's 12k USD Agilent fail issue).
Next example was a guy from Ukraina, he ordered once - got DOA, ordered next one - broken after few days.
For sure maye he was just stupid, but to be very honest the seller and Tekway confirmed his story,
so shit happens sometimes. Luckily for him the seller was fair enough ...
As you said , you have the
lowest price for Hantek in Europe - and that's
fine.
You giving
full no-DOA warranty (on no costs) and the
regular 3yrs warranty - knowing that many of your customers will manipulate these DSOs - and
that's more than fair.
So why still some ppl think they have to buy in china instead of from Elec3i ?
- because they can't pay more than whatever
- because they loves to play russian roulette
- because they think they need to do something "cool", like russian roulette purchase
We can't change "cool" guys, and can't change "russian roulette players"
and can't just add some "candys" for price-driven people - so just don't care about.
Btw, did you saw my question ?
https://www.eevblog.com/forum/index.php?topic=1571.msg36747#msg36747