I have been playing with the factory software for about two weeks and am familiar enough with it now to give an evaluation of the of the open software program.
OK, so what is your evaluation?
With factory software more times than not I get the windows faded save window. Often trapizoid in appearance like it is trying to get away before the actual screen save. Never got an answer.
What was the question? Were you wondering if anyone else has experienced this? Because yours is the first such report I have read. Sometimes no response IS the answer.
Likely due to the slowness of laptop video. As anyone buying a $60 scope will likely also have a cheap slow laptop. Can a delay be added to software so the save screen isn't saved with the scope image?
You're talking about the factory software, so asking here what can be done by Hantek is asking in the wrong place. None of us can do anything about Hantek's software, which is why RichardK spent all the time he did on the open version.
Could Hantek add such a delay? I suppose so.
Will Hantek? Realistically, no. Based on just one person having an issue. Get a dozen people reporting the problem, and
maybe they will add it to a list. Then in 6 months look at the list, and 6 months later issue a software update, which may or may not incorporate your fix.
You'd be better off using your own PC-side software to do a screen capture. Something like Irfanview (under Windows) can do so easily, and even allows you to specify the region to grab, and format to save in. Trigger it with a key-combo of your choosing. Or just use Windows built-in PrintScreen, to grab the whole screen, and trim it in the graphic software of your choice.
There's a reason that Hantek has a reputation for mediocre PC software... they earned it.