Which low cost DSO isn't buggy with the currently available firmware and has a reasonable screen resolution and the required memory depth? The whole low-end range from Keysight and Tektronix are a no-go for that reason. The Rigol 1000Z series still has many issues. But my main concern is that my customer will (not could) create a ground loop when using a probe or a shunt combined with a PC connected to another part of the battery. A differential probe in combination with a current shunt isn't a good idea (some are 0.5mV/A !) because you really don't want the extra attenuation which comes with the differential probe. Another option would be a clamp on current probe with a >1kA DC-1MHz range. I have not seen one so far.
I know too well the position you find yourself in......customer has some experience but not quite enough so one can let them loose with the appropriate tools and know they'll be OK.
Do I also correctly suspect you might be driving them remotely?
The other factor that's not been discussed is purchase timeframe and that also relates to your so-called buggy low cost DSO's as they progressively become more mature.
So let's explore Benchtop DSO's further:
BW 60 MHz + ?
Sampling 1 Gsa/s +?
Channels 2 or 4
Memory 1 Mpt +
and has a reasonable screen resolution
Define reasonable?
The above are potentially easy and many DSO's could be suitable until we get to Isolated channels
and CAN decoding. So let's address isolation at this time as this requirement
can be addressed in other ways.
Needs are:
Voltage and current measurements (shunt type)
Resolution required for each unstated.
We suspect current measurement will need to be DC level capable and therefore the simplest is with a shunt and for isolation a Differential probe is a perfectly acceptable solution.
From a know brand differential probe manufacturer.
Just one from their range:
1mV High Sensitivity Model
65 Vp-p/30MHz Max.
3 Range: x1/ x2/ x10
Input Impedance (Between Input): 2M? // 1.7PF
So that leaves CAN decoding......
And so-called buggy DSO's for a cost effective solution.
I know there soon be further information to assist you by way of a respected members review of the SDS1000X to add to the only apparent other one hastily done by Dave.