i dont have a MDO4000/B/C but just out of curiosity, what can happen if you send the scope for calibration after unlocking the BW and options? either to Tek or to another reputable cal lab? it seems everybody is only stuck at this point step.
also what if you dont upgrade the BW and just unlock the options and send it for routine calibration? has anybody tried that?
if I understood correctly in these scopes the options are unlocked by license keys, so unlike for example keysight 3000 which requires patching the FW, what would be the problem of sending it for calibration?
The problem is this: the missing data is not linked to a calibration, but to what Tek calls an 'automated factory adjustment', which is the 'calibration' the instrument goes through once in its life, just before leaving the production lines.
This procedure is only known to Tek. LeCroy has exactly the same, named CalSoft, and no one else on Earth is able to do that 'factory adjustment'.
Those adjustment constants and curves are BW-specific, so there are 4 tables on the MDO4000C (200, 350, 500MHz, and 1GHz), but only the table for the 'original' BW is populated. Some models indeed require a h/w upgrade, but even those that don't, need the corresponding table to be filled to work properly (or at least to not display these error messages).
As for the options, while Tek may not have a view on all the options that are available as option modules, BW upgrades systematically require servicing at Tek (for the MDO4000C), so they will reset the scope to the bandwidth that is in their records, period. No doubt about this !
And it's exactly the same for BW upgrades that are 'user installable', like on the MDO3K. Those are sold per device, the key is generated on demand, so Tek knows exactly what BW has been paid for. This happens on a regular basis, and I know people who faced this, believing Tek wouldn't know... they got their '500MHz-pimped' MDO3014 back, calibrated... but at 100Mhz.