Soon after, my DS2072 "gave off the magic smoke" No more playing 'till it gets replaced
Got my replacement from TEquipment
. Not only did they replace it and refund my international
shipping, they gave me the EEVBlog discount as well, awesome!!
Every step of my order was complicated, First Dawn arranged next day delivery straight from Rigol NA when I bought it.
At the time I was in the US paying with a foreign a foreign credit card. I then did
the RMA internationally. I also had an issue trying to get out of paying customs and duties for the replacement unit
and paying UPS a clearing fee.In the interim, my credit card expired preventing them from being able to issue a refund.
Then guy in charge of the RMA at Rigol was away on vacation at the time but they decided not to wait and sent out the
replacement promptly. I must have dealt with their entire staff throughout the process. The were very helpful
and professional all the way.
For anyone looking to buy, I highly recommend TEquipment.net. If you end up needing an RMA you'll be grateful that you
bought from them. They also give a 6% discount to forum members, just ask them for it.
I hope I haven't overstepped forum rules. I don't have any commercial interest in TEquipment, I just felt that they deserved
it and I honestly believe that it's in forum members best interest to give them their business.