Excellent Brymen customer support

[rsjsouza]

I am a happy owner of a BM857 (new old stock, but surely works like a beauty) and some folks reported their excellent customer support - I join their crowd.

A couple of weeks ago I wrote to their support e-mail asking about where to purchase a replacement for a broken stand - mine broke a while ago as shown in the first picture (it is not the most robust part of the DMM, I must admit). To my surprise, I received a prompt response from their product marketing department asking for my personal address - they would ship to me a set via air parcel and completely free of charge.

So, today the parcel arrived and I was pleasantly surprised to see not only the holster and the stand nicely packaged in a thick bubblewrap envelope with a cardboard insert, but also a pair of the screws and the rubber seals that go around them (second picture - sorry, it is horrid).

Thus, I can only recommend Brymen for their excellent customer support to a regular customer like me.

[Fsck]

now.. if only they could make their presence popularized in North America like Fluke or Agilent....

[rsjsouza]

That is something I would love to see materialize, especially considering the horrendously expensive Greenlee branded products or the (somewhat) uncertain quality of the Extech branded ones.

In the meantime, I recently purchased from TME the BM857's serial interface adapter (BC-85X-1) - freight was reasonable (about US$20.00) and it arrived in less than a week (shipped Monday, arrived Friday). They carry several Brymen products.

[HackedFridgeMagnet]

Excellent Brymen customer support

Good to know
I bought 869 and 257 from TME.

the 869 is great, one of those tools that makes you happy when you use it.

the 257 doesn't really get turned on much. I just got it for it's portability, As the 869 is quite big.

[Lightages]

I would agree with the support from Brymen. I also have the BM869 and the BM257 along with the BM525. I think the BM257 and the BM869 compliment each other very well. The BM525 is also a very good meter with its internal logging capability.