I uploaded the manual of the th8200 which is not the same type as what you are looking just for example.
I had those contacts in mid 2021 :
commercial thhongkong@hotmail.com (Linda Song) which warned me that the product was not EC (and so perhaps it's your issue for not having a distributor)
and a technical guy who answered to all my questions :
Clint Han
Changzhou Tonghui Electronic Co.,Ltd
No.1, Xinzhu Road, New District, ChangZhou, JiangSu, China
Tel: +86 519 85195566
Fax: +86 519 85109972
Mobile/WhatsApp: +86 18801509216
Email: dx.han@tonghui.com.cn
It's just for information as I have any clue of the "quality" of a Tonghui's Dc Load