Author Topic: Agilent U1253B OLED Slowly Going Bad  (Read 7805 times)

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Offline Twenty4PackTopic starter

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Re: Agilent U1253B OLED Slowly Going Bad
« Reply #25 on: March 28, 2018, 11:29:08 pm »
Did you ever contact Daniel at KS?Just curious.

OLED is why I bought the U1252B. Even then I was hesitant because of the battery used, but that ended up not being a problem.

Glad to hear it's working.
I did, and he explained that he couldn't help, my issue was beyond his influence.  Nice gesture.

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Offline Twenty4PackTopic starter

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  • Country: us
Re: Agilent U1253B OLED Slowly Going Bad
« Reply #26 on: April 06, 2018, 09:26:25 pm »
Gotta say one more thing - I was wrong about Keysight's Customer Service.  Though I do my best to be calm and respectful, the original issue may have been my fault.
After I replaced the defective display (?$101 USD), they didn't have any problem selling me a one-year Service Agreement.  They state specifically that it isn't a warranty so I'm not sure what I got, but I'm happy to have something to fall back on if the new display fails, I hope...  I've talked with several people from there now, and I appreciate their effort in working to help.
 


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