And even though Siglent is the manufacturer of the WS3000 the scope has the same support as any other LeCroy scope (of which many are made by various 3rd parties), i.e. 3yrs warranty as standard and full support for 7 years after ending of production of that Series.
You mean that same support (or lack of) that made the WaveAce such a debacle?
The WaveAce is a debacle because it's essentially a $300 Siglent scope with a different label sold at closer to $1900. It's pure Siglent, 100%, including the buggy firmware. I had a Siglent SDS1102CML (essentially a WaveAce 1012 with smaller sample memory) myself, it's an OK scope from a cheap Chinese brand that was dirt cheap, and because of that I think the bugs were acceptable (the low price has to come from somewhere). It's not OK however if that's what you get from a big brand for the price equivalent of a Agilent DSOX2k.
Support couldn't help because the firmware is Siglent, and as with the SDS2000 they are pretty slow in fixing the issues (and often introduce new problems along the line, which doesn't help).
I know a few (large) customers that were pretty pissed with these scopes, which mostly ended up being taken back by LeCroy because Siglent couldn't sort out the problems.
Why it's still on sale is quite frankly beyond me. From what I've seen all the WaveAce has achieved so far is to damage LeCroy's reputation. It's a 'me-too' product to be present in the low end probably because they feel they have to, similar to Tek's TBS1000 scopes. I can't see them selling many of them, and whenever it comes to low end scopes their sales staff seems to deflect interest to the WaveJet 300T instead (probably because they know that the WaveAce is crap).
How do you know that the WS3000 firmware is 100% Lecroy?
From discussions with a few peple in LeCroy. The WS3000 is a X-Stream scope. X-Stream is one of LeCroy's important technologies (it's in all their midrange and highend scopes up to the 100GHz LabMaster), and there's a lot of IP in this software. The WS3k is an embedded scope (it runs W7 Embedded) with limited processing so it runs a cut-down version of X-Stream, but there's still a lot in it that could be beneficial to a competitor. There's no way they will open this to any 3rd parties.
Siglent is licensed to use and resell it in their SDS3000 (which is marked as "Powered by Teledyne LeCroy"), but they don't have any access to the source or the internals of the software (and I frankly doubt that Siglent even has the expertise to work with the source). One of the advantages of this is that (unlike with WaveAce) most of the few bugs that were there after the scope has been launched have been fixed in a very short time, as it happens with the other X-Stream scopes.