IIRC, Rigol's phoenix chipset initially had been released without a boxcar averaging (or highres) mode. After complaints by the early adopters, it had been added in firmware -- as it appears, as an afterthought -- and as we now see, there's apparently still something broken with it.
There had been a lot of speculation about the nature of the digital part of their sampling engine, if it's a genuine FPGA or rather some hard-wired gate array. In case of the latter, it may explain the poor performance of Rigol's phoenix chipset's high-res mode, and would be a real bummer and a bad error on behalf of them.
Since apparently, none of their scopes utilizing this chipset, works much better than the MSO5k in highres mode or has much less noise in the high input sensitivity ranges, it seems that it's an inherent problem to their proprietary chipset, which may turn out a real problem for Rigol. They probably have bound all of their entry and mid range scopes to this platform for years to come and if this platform isn't performing competitively, they simply won't sell as anticipated. They seem to be in a similar boat as Agilent when they introduced their MegaZoom chipset, limiting it to the relatively small internal sample memory -- with the difference, that when the MegsZoom chipset hit the market, its memory size was competitive and it performed very well otherwise, too.
I'ld be surprised that if there was an easy (firmware-based) fix for Rigol's recently released scopes' deficiencies, Rigol wouldn't correct the problems in no time. Right now, one must get the impression that Rigol cannot play in the same league as their main competitor, Siglent. For the laws of the market, that's bad news...