I would feel annoyed if the company denied me insurance fees on a return shipment I made to them.
what if the unit was lost? why should I, the consumer, be out that amount? that's what is going on. risk that is not necessary for the end consumer to take.
yes, its a scam that shippers charge this when they should always include it and BE RESPONSIBLE. but they figured out (bean counters) that they could make 'reliable shipment' an 'option' (??) and if you don't pay, you don't get to have coverage.
a scope is too big and heavy and expensive to risk. I would NEVER EVER ship something like that without insurance. and getting insurance to cover loss is a PITA but at least its better than not having any at all.
a big business can afford to write-off losses. end users simply cannot.
the fact that the seller could not or would not pay in advance for return shipping put them at the customer's mercy, really. all they had to do was send out a prepaid shipping label. is denmark a 3rd world country? sheesh! I have never been there but I seriously doubt that its that hard to send a prepaid shipping label to someone in dk!
so, the seller told the buyer to send it back and they'd cover it. now, they put conditions on it.
buyer didn't ask about insurance first, but also, seller did not say NOT to spend on insurance!
if I buy an item on ebay and have to return it, I'm required to pay tracking and insurance. why would this buyer not be allowed that same simple courtesy?
the only thing that would give batronix an 'out' is if they said in advance, 'buy this shipping service, do not pay for insurance, have it trackable and if its lost, we'll cover it'. did they say that, exactly, or did they just say 'send it back to us' ?