That's not Keysight's fault. They owe him nothing.
+1
If he gets this sorted for him for free it is just out of good will on Keysights side. And yet he keeps bashing them in every single post
Imagine you just got a new replacement car under warranty, and it fails with less than 10 hours of use. Then you get back to the dealer and they give you a repair price higher than that of a brand new car. Would you be happy? Would you fix your car? - Please put yourself in my situation and decide if you would be happy or not. Maybe this kind of situation would make you happy, and that's fine, but it doesn't work for me.
Imagine you just got a replacement TV under warranty. You let it sit for half a year beyond it's warranty expiration date and you really, honestly turn it on for the first time and it doesn't work. You think you're entitled to a free repair or replacement.
Imagine you just got a replacement TV under warranty. You use it every day until it's months passed the warranty expiration. Then it fails, and you didn't buy the extended warranty. You want a free repair so you tell the the story above.
The only reasonable thing a company can do is honor their warranty commitment, otherwise every expired warranty will be a "special case".
He's hired a lawyer now, Keysight would be wise to back off now as I have no doubt any assistance given by them will be used to bash them over the head as an "admission of guilt".
Haha, that's funny! I believe you are kidding right?
If it aint a joke, Im sure this is just another fake profile trying to throw some gasoline on the fire, which is also great for our discussion and to bring some more attention and different perspectives
This is an open forum and I completely respect your perspective, even though it is not the reality of what I have done.
Someone in this thread recommended me to go to Procon and I told I would go, just to know if a repair in my country in this case is legal or not. Turns out according to our laws, it is legal. I have not hired a lawyer because I dont need to, this is a free public service offered by our government to protect consumers. And do you really think I could hire a lawyer for 2.000 dollars? Thats quite naive or lawyers in yoyr country earn too little haha...it would be much cheaper to just throw away the scope and get a new one! Keysight has been very helfpul, I can only thank Daniel for being so kind and understanding. I truly believe Keysight US is doing a good job dealing with this situation. I have said this here and at another thread quite a few times since Daniel joined the discussion.
Regarding the TV example, Im sorry to know your country does not have this kind of consumer protection, but I also didnt know that until someone joined in the discussion a few pages ago and directed me to the specific law (in portuguese) we have here that guarantees a 90 days warranty after the defect is found, not matter how much time passed since the original warranty expired, as long as the defect is not obvious and takes some time to show up or a specific condition to appear. They call this 'Hidden Manufacturing Defect'.
Thank you for bringing your perspective to my thread and sharing with us
BTW, where do you live? I'd really like to know, since I know it's not in the US or EU, whcih carry a similar but much better consumer protection laws. Please share!