If the hardware is working, then there is no need to get into trouble with Chinese seller: this will only take AGES and won't really solve anything, as you would have to ship the product back, before receiving a refund. That is the price you pay for really cheap hardware.
The included software is WinNWT/LinNWT and you can download it from the link I posted in my previous reply.
With this software, the hardware does work, however, you won't be able to do much with it, because the WinNWT/LinNWT was especifically programmed for the NWT500 devices, which have different hardware configuration then the cheap cloned SMA/NWT devices from China.
In my opinion, the hardware is by itself pretty awesome for the price, if you hook it up with a software that makes the most out of it (i.e. use my software or write your own).
Regards,
Vitor